Brand Development Manager for Experimax
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If your laptop is showing the x where the battery icon is, this cable is at fault. This cable is referred to as the BMU (Battery Management Unit) flex cable. If it’s damaged, replacing it should solve your issue.
Most likely your battery is below the recommended threshold and should be replaced.
If you replaced your battery, it may continue to say “Service”. I would recommend using a computer app like coconutBattery to check.
Removing the battery is excluded from this repair.
What’s the purpose of this contact? Is it just a ground?