you will have to put your iPod into DFU Mode and Restore: Connect your iPod to your computer Turn your iPod off For 10 seconds, hold both the Home and Power buttons While still holding the home button down, release the power button only! Continue to hold the home button down for an additional 10 seconds. After the dialog box explaining that the iPod was found in recovery mode has been closed, restore your iPod If iTunes does not recognize the iPod, then you should reinstall iTunes This video should help you get into DFU Mode http://www.youtube.com/watch?v=bITIiGswj... I tried the above and it still didn't work. neither the computer or itunes is recognizing the ipod. this is a used ipod that i bought off ebay as is. i'm still at a loss. any additional thoughts michelle, April 9, 2011 It sounds like your iTunes drivers are not working correctly, to fix this reinstall iTunes, and if it still does not work try it on a different computer. Tristan, April 9, 2011 also, after you reinstall, you can watch this...