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Available from about 2000 A3 Professional LED Colour Printer Part of the C9000 Series of printers

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Oki C9400 Colour Printer: Prints very light

I have an OKI C9400 Colour Printer.
This worked perfectly when new, but It's been unused for some time,

Now: It displays this error message: cyan toner sensor error

It will still print, BUT NOW the image has gone very bright, eg: the colours are washed out. The cartridges are the original ones supplied with the printer, but it's only printed a few hundred copies.

There are voltages I can check, but as the printer drums are sensitive to light, it would be useful to know if it is possible to check the voltages with all 4 of the printer drums removed.

Many thanks.

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Hi, I'm still looking for some help with this printer.

This is what I've found/think so far.

1: The error message: cyan toner sensor error

On some OKI printers:

The error message: cyan (or magenta, or yellow, or black) toner sensor error

Is usually caused by a small window (on the side of the stated drum/toner) that needs cleaning.

But the C9400 doesn't seem to have that kind of arrangement.

Instead, as far as I can deduce, there is a plastic finger, (one for each cartridge) that touches the top of the cartridge, to sense if a cartridge is missing.

(But there must be other sensors that detect the toner levels)

Each of these 4 little plastic fingers, interact with their own opto-couple, on a PCB just below the top cover of the printer, named: LED control PWB (Y71 PWB).

So, there may be a fault on that PCB.

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Also...

2: Image very bright / Colours washed out.

'The LED Head Assembly' also plugs into the same PCB, so a fault on that PCB may also be affecting the Heads voltages, which could affect the intensity of the printed image.

The Heads voltages, are fed to that PCB from the main Power Supply PCB.

Of course, I may be completely wrong in my deductions, but either way I need to check these voltages, which means, to start with, I need to remove the top cover of the printer...

And because the 4 Drums are light sensitive, and can be damaged if they are exposed to light for more than 5 minutes...

Q: it would be helpful to know if it is permissible to check the voltages with all 4 of the printer drums removed.

So any help & insight would be greatly appreciated.

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@allornothing Take the cyan cartridge out. Make sure that the ink in the "dispenser" part of the cartridge hasn't dried up or anything.

As far as the cartridge liquid detection, you will normally find a small chip (IC/PCB) on the outside of the cartridge that communicates with rhe printer to count ink left.

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Many thanks for your input.

This printer uses toner and not liquid ink.

Is electrostatic, so it's like a traditional Photocopier or Lazer printer, but uses LED heads to generate the image.

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Does anyone have any more ideas ?

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I would shake the toner and see if that helps; sometimes when laser printers sit this occurs when they settle or the toner gets too low. While it is rare, sometimes moisture in the air wrecks the toner.

The other common failure point besides what you have already checked is the imaging drum; as they age, this can occur over time, especially in older models where the drums did not have the endurance they do now where more modern laser printers design it so that the imaging drum and other parts is independent of the toner to get the per toner cost down and rate these for anything from 12k pages, up to 40k or even 60k+ pages (ex: the Lexmark CS drum/developer is split, but good for 150k pages; their common mono lasers hover at 40k or 60k with ones that need a freight delivery going far beyond that at times).

I've run into this issue a few times on Reman HP 80X toners as well as with my M401 due to the fact they reuse old drums in those things to cut costs. Based on what you are describing I suspect the Cyan imaging drum did not age well but the rest somehow did.

Given the age of the C9400 (and Okidata no longer selling in the US) Okidata no longer sells consumables, drums, users, or transfer belts for yours, you may need to look on the secondary market. That said, you can probably find a compatible/remanufactured/OEM NOS imaging drum for these for ~$50 or so (P/N for the Cyan drum is 41514707), and try your luck. Sometimes if the unit is otherwise good but a potential future nightmare it MIGHT BE worth throwing a little bit of money at it to see if you can push a bit of extra runtime out of it even with things like consumable sales being a thing of the past.

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Looks like a rebranded Xerox to me: https://tonsoftoner.com/machines/okidata...

ALL of it is discontinued, even with Xerox.

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Hi Nick:

Many thanks for your interesting comments.

Before I condem the machine it would be prudent to check the voltages on the PCB I mentioned [ eg: PWB (Y71 PWB) ]

If the fault is on that PCB, I could probably repair it.

But as the printer drums are sensitive to light, it would be useful to know if it is possible to check the voltages with all 4 of the printer drums removed?

Are there any OKI old-school engineers about?

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@allornothing Light damage doesn’t increase things like voltage. It just damages the drum by desensitizing it. As far as the PCB is concerned it’s its own test area from what little I know about Oki.

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Hi Nick,

I'm not suggesting that the voltages may be incorrect because of one or more faulty drums.

All colours are uniformally weak, which suggests that the problem is common to all of the drums, which is more likelly to be a circuit problem.

So if the voltages, either to, or on that PCB are incorrect, then this could affect the way those circuits operate, which could cause one or more issues with print quality and/or sensors operating incorrectly.

Which could be due to faulty components either on that PCB or the main power supply that supplies it.

I'm not sure what you mean by 'the PCB is concerned it’s its own test area'

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@allornothing If the drums are bad, they don't cause voltage fault indications; they just fail to print right. If the PCB is fine, then it's usually one of those two common failures. Find out where they should be, and go from there; it's probably the same as the Xerox version, so if need be get the Xerox SM for the Phaser 2135.

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