Rep: 13
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How do I download the software on the phone after I lost the old software
When running, it works and writes to me this
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Majd Nairat not sure what you mean by lost your software. I would try a hard reset (your data, like files/pictures/contacts will be DELETED) as detailed here
Of course, you can also try to reload your software with instructions from this video
Use something like this videoto help you out. Check the answer by Jamie Doshier to this question I have www-bberror-com-bb10-0015 on my screen (model STL100)) Different model but same solution.
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Did anything work for you
I would like to know before I go in-depth with a possible solution
Yes, I am happy to help you solve this problem, and I tried a lot, but I did not find a solution. I hope you will continue to help me solve this problem
Rep: 55
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Have you tried a hard reset
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BEFORE A HARD RESET TRY A SOFT RESET THEN IF THAT DOES NOT WORK TRY HARD RESET
AHav you tried going to the web address that it is writing to you
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13 comentarios
Do you have any back ups of phone stored somewhere online if not can you tell me what kind of phone it is
- de Nancy
@nancthe1
The phone make and model is shown on the top right of this page, next to the question.
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- de jayeff
I feel so dumb lol was using my phone in split screen everything is so small. Ty for bout
- de Nancy
Excuse me I meant for pointing that out and not being rude or mean. Much appreciated
- de Nancy
@nancthe1
No i don't have
It's blackberry passport
- de Majd Nairat
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