I’m switching carriers. Moto g power doesn’t recognize new SIM
I’m switching carriers. The SIM from the new carrier says ‘the SIM is disabled’. Any ideas as to how to fix this?
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you could check your network settings and make sure you aren't set to 2G or 3G only assuming your SIM is a 4G or LTE type. Usually it's set to auto-detect or fall back if one network is having problems, but it's something easy to try. I'd reboot afterwards if you end up changing it. There are also a few apps on the Play store that will read a SIM and give you diagnostic info, probably won't help you but the info may help your carrier fix the issue.
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Hi,
Have you unlocked the phone from the old carrier?
- de jayeff
It was never locked.
- de Patsy Martinson
@Patsy Martinson
Try contacting the new carrier and ask them to unlock the SIM
- de jayeff
Thanks. They’ve tried everything.
- de Patsy Martinson
Who was the old carrier? Did you buy it from the carrier or another retailer?
- de Andrew S
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