GE Profile fridge PFSS6PKXASS not cooling or freezer not freezing

What could it be the problem

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Is the compressor motor running?

Can you hear if the evaporator fan inside the freezer or the refrigerator compartment is running? (your model has fans in both compartments) - be aware that the fan will stop when the door is open so check if you can hear it stop and start when the door is opened and closed.

Is there power to the refrigerator e.g. are the lights working inside the compartments?

What have you checked?

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