I JUST unboxed this laptop and it refuses to turn on. The orange light comes on when I plug it in and it turned blue when it was done, but it won't boot up no matter what I do.
There is no pinhole on the model I have and Google has been very unhelpful.
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If your laptop won't power up, a faulty power supply, failed hardware, or a malfunctioning screen could be to blame.
In you case, it's brand new & covered by manufacturer's warranty. Therefore, you should return it under warranty and not mess about trying to fix it beyond trying the simple stuff.
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Have you tried taking the battery out and just plugging in the charger?
Acer Nitro 5 AN515-53-55G9 Battery Replacement
- de mike
@aactech
Maybe if it is "just unboxed" it may be better to return it rather than risk voiding the warranty by opening it up and disconnecting the battery.
Cheers
- de jayeff
@jayeff
Yes that's a good point.
- de mike
if you just unboxed it and it is DOA, just return it. I'm confused as to what Google has to do with it.
- de bill
@ruggb
Perhaps the OP meant that a search was conducted on Google to find a fix but there were no results that helped.
Just what I thought was meant
- de jayeff
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