How do you fix PC not detecting the headphones in control panel?

The other day, I had just gotten a Razer Kraken X headset. Once I plugged the headset jack into the PC audio jack, sound came through the headphones. Nothing was wrong so far. I then wanted to test out the headset mic, so I joined a couple of my friends in a discord voice chat call. When I checked the voice settings, I only saw the built in mic (the PC’s built in mic not the headset’s) available as an input audio device. Figuring out this must be a bug, I made my way over to the Sound Control panel within my settings. There was NO headphones option for playback nor recording devices. I have tried reinstalling Realtek Audio, updating it, troubleshooting it, and researching problems that might’ve occurred. Nothing seemed to fix it. I later came across a conclusion to disable front panel audio jack detection, but in order to do that, I would have to have Realtek HD audio manager. I searched through my control panel and even tried opening it up through cmd prompt but still couldn’t find it. When I plug the headset in, the headphones icon does NOT pop up in the Sound Control panel. I think it is some sort of software issue and not a physical one. I can provide screen shots.