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Televisions made by the Chinese multinational electronics company, TCL.

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Why is my TV not staying connected to Internet?

I have a TCL Roku TV and whenever I turn my TV off it does not stay connected to the Internet. So I cannot use my Roku phone app to turn it on nor can I use my Google Home to turn on the TV I can only use the physical remote. My sister has the same TV (we live in the same house) and she’s able to use her phone Roku app to turn on the TV and is not having this problem. But since mine does not stay connected to the Internet I cannot use it to turn it on. Every time I turn my TV on it takes a while to reconnect to the Wi-Fi. I have even plugged in a LAN cable directly into my TV and it’s still having the same problem. Please help!

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1 Respuesta

I don’t know anything about a TCL Roku TV or the phone app. I do have some suggestions. Use the 2.4 Ghz. NOT the 5 Ghz if you have a choice. Yes, 5 is sometimes faster but it has less range and is not as stable. Check your network settings and look for an option to forget networks. Go into each one and forget them all, 100% all of them. Also, I would suggest resetting the TV to factory default at this time. When that is complete set you network connection up again on the 2.4 Ghz. side. Check to see how strong the signal is for your information. I think what is happening your TV is getting a low or interrupted signal and trying to connect again but not finding a stable connection. You may need to reposition the TV or router to insure a stable connection. Hopefully this is not too much trouble for you and that it works,

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Thank you so much for this answer. I will try all the things you suggested. The only thing is that my router is literally behind the TV. And I only have one option for WiFi. I will still try to reset to factory settings to see if this fixes the problem. Thanks again.

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Lorrie Hale estará eternamente agradecido.
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