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Lanzado en Septiembre 16, 2016. Modelos 1660, 1778. Disponible en GSM o CDMA / 32, 128, o 256 GB / Oro Rosa, Oro, Plata, Negro Mate y Negro Brillante.

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Phone dropped, not responding, but update goes through. Can't backup

Hi,

Our baby dropped my wife’s phone quite strongly. We have no backup! The screen went blank with backlight still on. I tried to reboot it but couldn’t do soft reboot as nothing appeared on the screen (couldn’t slide I guess). So I did hard reset with volume down+power button. The display turned off. But now the phone wouldn’t turn on (I think).

If I press the power button nothing happens. If plugged into the computer with iTunes on, I am successful getting it into recovery mode. Nothing on the screen, but iTunes says that there is a problem with the phone and I should either update it or restore. I chose update and it went through (according to iTunes). But the phone still wouldn’t turn on. I can’t see it on iTunes unless I start it in recovery mode.

All I want for now is to be able to take a backup. But this is impossible in recovery mode…

Any tips?

Thanks!

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From what you write in my view the screen is damaged and needs replacing

Reemplazo pantalla de un iPhone 7

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most likely this. you could also check to make sure the cables did not come loose or something on the screen that's already on it, but usually it's either lose cables, broken lcd, or mobo damage. the latter of the 3 being unlikely, so worst case a screen repair should fix it. just be careful not to break the home button!

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With an iPhone stuck in recovery you basically have two options available:

  • Starting purchasing replacement parts blindfold with the risk of throwing money into potentially useless parts.
  • Take it to a repair Pro and let them do a first damage assessment.

Considering you seem to care mostly about data and that the phone apparently took a pretty bad hit, sufficient to cause a damage that prevents booting, I’d have little doubt on what to do, but ultimate choice is yours of course.

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