Harman Kardon onyx only turning on while plugged in
Dear Sir/Madam,
I've got a harman kardon onyx which is powering up with no issue trough AC Adaptor and working fine but when I disconnect the AC Adaptor it doesn't power up at all by the way battery charging with no issue and it has now around 70 percent of charge I can see the lights on the the device for battery and I can see the percentage in IOS remote App as well. Don't know why when I remove the AC adaptor it turn off and not powering up on battery mode.
Best Regards,
Ali.M
Update (08/26/2019)
I have Onyx JBL model and the battery charges with no problem the problem is when I disconnect the AC cable the Speaker turn off and doesn’t turn back on unless I connect the AC cable again and by the way when I turn back the AC cable again the battery didn't lost charge and continue charging from the point it was before I disconnect the AC cable.
Es esta una buena pregunta?
Hi @sradesign
Which Harman Kardon Onyx model do you have?
- de jayeff
Hi @sradesign ,
Bit confused here.
Do you have an Onyx speaker or a JBL speaker?
Please provide the full model number of the speaker.
- de jayeff
is Onyx JBL as I can find the model in internet but I just added a picture to my original question
- de Ali Mahmoudi
Hi @sradesign ,
Yeah I found it now too, but it must be either a new model as it is not available where I am as I had to use your photo to find it or restricted to where it is sold in the world.
Finally found it by using the search " iPhone / iPad / iPod Harman / Kardon Onyx Black:"
If it is new (<12 months old) get it repaired under warranty.
If it is older you may have to find a way to open it and start checking the power from the battery when the AC is disconnected and see where the problem lies.
Sorry that I can't help further.
- de jayeff