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Why does water squirt everywhere when carbonating water?

I have been given a soda stream as a birthday gift which sprays water everywhere when you try and carbonate water. There is a small red/orange peg about 5mm long loose in the box, I’m wondering if this could be the culprit? I don’t have the receipt as it was a gift and the purchaser doesn't’ either and doesn’t live in the same country as me. It seems a waste to chuck it but it’s of no use to us in its current state. Any advice?

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If your SodaStream Source is leaking during carbonation, see the SodaStream Source is Leaking During Carbonation problem page. Common problems include the carbonation bottle not being inserted in a completely upright position, not fully attaching the bottle, and using a starting liquid other than plain water or unflavored carbonated water.

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3 comentarios:

This answer does not fix the problem.

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I agree, it does not fix the problem

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This is the stupidest answer that resolves nothing. It’s the o-ring and neck holder. But how do you get the parts?

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