Why does water quirt everywhere when carbonating water?

I have been given a soda stream as a birthday gift which sprays water everywhere when you try and carbonate water. There is a small red/orange peg about 5mm long loose in the box, I’m wondering if this could be the culprit? I don’t have the receipt as it was a gift and the purchaser doesn't’ either and doesn’t live in the same country as me. It seems a waste to chuck it but it’s of no use to us in its current state. Any advice?

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