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HP lanzó esta computadora portátil ergonómica (número de modelo 15-au123cl) en octubre de 2016. Cuenta con Windows 10 y una pantalla táctil.

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Computer cant decide if its plugged in or not

I’m having a problem with charging my PC. I will have it plugged in and, for a while, everything is fine. Battery is charging, indicator light next to the plug is on. But the computer acts like I unplugged it at random times.

The battery icon says it’s not even plugged in but the indicator light is still on with the cable still attached and if I unplug it and plug it back in, it starts charging again.

I cant tell if this is a hardware or software issue, but it makes running things like antivirus or downloading updates impossible.

Google cant help me, I’m hoping someone here can.

Contestado! Ver respuesta Yo también tengo este problema

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Hi,

Try running a battery report to check on the state of the battery.

In the report, check on the Design Capacity and the Full Charge capacity figures to see if there is a wide discrepancy between them.

If there is it may be that the battery is failing and needs to be replaced

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Faolan Kusibo estará eternamente agradecido.
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