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Water dispenses but the ice maker does not make ice.

My Samsung side by side dispenses water but it will not make ice. The ice maker functions when you press the reset button but still will not make ice. I figured it just wasn’t getting water so I replaced the solenoid and still nothing. I see alot of replacing the filter but if the filter was clogged wouldn’t I not be getting water dispensed? Water line is not frozen because we had to shut it down to have the thermistor replaced at which the repair guy also said the ice maker was working. I’ll replace the ice maker before I call him back again. Any one have this same issue and know the solution?

Thank you so much in advance!

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Is there any way/reason it’s just not cold enough? Just asking for clarification.

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@johniece Please post a new question on now cold enough.

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My ice maker and my reservoir stopped working simultaneously, the ice maker stopped making ice and the reservoir which had ice in it already stopped dispensing ice, could this be more likely the result of a blown fuse?

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3 Respuestas

Solución Elegida

Cause 1

Freezer Temperature is Above 10 Degrees F (-12C)

If the freezer temperature is above 10 degrees Fahrenheit (-12C), the ice maker will not produce ice cubes efficiently. The freezer temperature should be set between 0 and 5 degrees Fahrenheit (-18 to -15C) for the ice maker to work properly. If the freezer temperature is too high, ensure that the condenser coils are clear of debris and the condenser fan is working properly. In addition, check to see if frost has accumulated on the evaporator coils. If the evaporator coils are frosted over, part of the defrost system has likely failed.

Cause 2

Water Inlet Valve

The water inlet valve is an electrically-controlled valve that opens to supply water to the dispenser and ice maker. If the water inlet valve is defective, or if it has insufficient pressure, it won’t allow water to flow through. As a result, the ice maker won’t make ice. The valve requires at least 20 psi to function properly. Make sure that the water pressure to the valve is at least 20 psi. If the water pressure is sufficient, use a multimeter to check for power to the water inlet valve. If the water inlet valve has sufficient pressure and is getting power, but the ice maker won’t fill with water to make ice, replace the water inlet valve.

Cause 3

Ice Maker Assembly

One component of the ice maker assembly might be defective. Since many of the ice maker components are not sold separately, you may need to purchase and replace the entire ice maker assembly. Before replacing the ice maker assembly, check the water inlet valve, water line, and fan. If none of these parts are at fault, and the freezer temperature is at least 15 degrees Fahrenheit, replace the ice maker assembly.



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Refrigerator was shut down for 24 hours and thermistor was replaced therefore everything was defrosted so no frozen lines. Water dispenses perfectly.

Water inlet valve has been replaced.

Water filter will be replaced.

If water filter doesn't fix, next is the entire ice maker assembly.

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Is there water in the ice maker tray?

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Mayer, there was only little bit of water after the service tech left and the fingers were frozen into it enough that the shaft was bowed a little. Once I removed the ice maker, defrosted it, and reinstalled it there has been no water in the tray again.

I do appreciate your time on this. Thank you!

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What's the model number?

No water = no ice.

Here's a very good video on repair Sumsing ice makers: https://www.youtube.com/watch?v=u_NnNsn6...

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model of fridge is

RS25H5111/AA

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Hi Robin, I have a samsung rs25h511sr/aa. Ice maker not functioning. I’ve set set many times. At first it make ice again and now nothing. I do have well water, the tap functions but very low flow. Ice maker does not fill. I suspect the solenoid could be plugged. I can hear it energize but not filling. Your thoughts? No ice in the tray. Thx

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My Samsung has water production when you press either paddles on the door. There is no difference when either paddle is pushed, just water. Any clue as to the reason?

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