Home button working but not Touch ID after screen replacement
I replaced an iPhone 7 screen for a customer yesterday, and I tested the home button haptics which worked fine. So I assumed touch ID would work as well (it’s the original home button of course).
I’ve never experienced this before. In the past it’s always worked or it hasn’t - or maybe sometimes the touch ID worked but the haptics didn’t which usually turned out to be a bad flex on the replacement screen.
This time, it’s a little weird. Home button works perfectly fine, but touch ID doesn’t. I’ve had her hard restart the phone to no avail. Funny thing is, the phone seems to think that touch ID works. When adding a new fingerprint, it doesn’t fail at the screen where you register the fingerprint, it just doesn’t register anything.
She’s coming by later today for me to take a look at it. I’ve got a few ideas on what to look at, but I’m interested in seeing if anyone else has had a similar issue and may have some troubleshooting ideas. Here’s what I’m going to try:
- Reconnecting all flex cables
- Loosening the tri-point screw right on the home button. I’ve read some people had issues when it was tightened too hard.
- Try original screen to rule out bad replacement
- Try DFU restore
Anything else I should have in the toolbox?
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