Rep: 1
1
it does not reach the boot process and also does not display anything. If you press the power button it just turns on for not more than 10seconds and it goes off.
Es esta una buena pregunta?
Rep: 449.1mil
11
366
1.4mil
Hi @sirmek ,
Try the following:
Switch off and disconnect the charger if it is connected.
Remove the battery from the laptop.
Press and hold the laptop Power button for 30 seconds to drain any residual power from the laptop.
Reconnect the charger to the laptop and switch it on. (leave the battery out at this stage).
Turn on the laptop and check what happens.
If it still doesn't turn on, there is a problem with the motherboard. (Has the laptop been dropped or gotten wet at all?)
If it does turn on, allow it to boot all the way to the Windows desktop. Allow the HDD activity to settle then shutdown the laptop in the normal manner.
When it has completely shutdown, switch off and disconnect the charger.
re insert the battery and reconnect the charger and switch it on.
Turn on the laptop, allow it to boot all the way to the Windows desktop. Allow the HDD activity to settle then check the charge status of the battery.
if it is charging allow it to fully charge before switching off and disconnecting the charger.
Fue útil esta respuesta?
I have tried it severally but no change
the computer does not even reach the boot process
Rep: 137
7
2
try changing the cmos battery or just simply taking it out for 5 seconds and put it back again
Fue útil esta respuesta?
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4 comentarios
Hi @sirmek ,
What is the model number of the laptop?
Does it do this with the charger connected and switched on?
Can you hear the fan start up?
- de jayeff
my pc is an hp COMPAQ
- de Munyar
Hi @sirmek ,
Yes but what is the model number? Look at the back of the laptop or on the underneath to find it on the label.
Also what about the other questions I asked?
- de jayeff
the model is CQ62-a10SA
it does this both connected to the charger and switched on
the fan does not even start up
- de Munyar