keyboard or mouse not working after a pc reset

Hi, my notebook ASUS X205TA freezes on the welcome screen after I did a PC-windows reset that reinstalled windows. the keyboard doesn't work and the mouse doesn't move. I'm always stuck at the blue welcome screen that shows "Hi there, let's get a few basic things out of the way"

external mouse or keyboard also not working.

i've tried to reset the notebook once again but it didn't help. I think it is the keyboard and mouse drivers are the problem but i don't have any idea of how i can deal with that.

anyone got an idea ? please help!.