Red light on top left is on all the time

red light was flashing all the time, called telstra and they did something and now the red light is on all the time and when I tried to use one of the cordless phones it tells me I'm out of range. We purchased the Dect 60+4, is the redlight supposed to be on at all times?

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What is the exact model number of the phone? There are a lot of DECT 6.0 models


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