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Released in March 2017, the Moto G5 Plus (model numbers XT1687, XT1680, XT1684, XT1685) includes a 12.0 megapixel rear camera, a 5.2 inch screen with a 1920 x 1080 resolution, and the Android 7.0 (Nougat) operating system.

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Receiver not able to hear my voice

When I call someone I can hear them but they are not able to hear me. I have tried restarting my phone and also factory reset the phone but it didn't work

Contestado! View the answer Yo también tengo este problema

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I called and I was not able to hear

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install voice access and say ok google, it works it worked on my moto e4 plus, try once, or try moto voice access from moto app options, thank you

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Solución Elegida

Hi @rehankhan123

Try using the earphones with the microphone attachment on a call and check that you can be heard properly.

If so then there is a problem with the phone's internal microphone or perhaps the voice inlet hole at the bottom of the phone is partially blocked with lint or dust.

Use a bright light and a magnifying glass to check that the voice inlet hole at the bottom of the phone is not blocked with lint or dust.

If it appears to be blocked DO NOT use a pin or probe to try and clear it as you might damage the microphone which is directly behind the hole.

Try a vacuum cleaner, using short sharp bursts to see if this clears the obstruction.

If it appears not to be blocked and it is OK when using the earphones with the microphone attachment then there may be a problem with the microphone itself.

If you cannot be heard properly when using the earphones with the microphone attachment either then there is a problem with the voice transmission circuitry in the phone.

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Open phone settings>apps&permissions>app permissions>microphone>Google>turnoff microphone access to the Google and restart your mobile,after done my phone mic working on call

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I had one of my speakers cloged had to clean works good now

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Turned off microphone for Google and the mic was restored to phone calls. Definitely a bug in Google's software.

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I have the moto e5 supra. During calls, the receiver would say they couldn’t hear me all of a sudden and it sounded like I was sitting on my phone (very muffled). I took my phone case off as I say nothing obstructing the microphone hole. I haven’t had a problem since. It really sucks not having a case on it for protection, but I’d rather the receiver be able to hear me.

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