Rep: 85
2
2
When I turn it on I get 2 vertical lights, then a cross of 4 lights, and this repeats....
It's not connecting to the internet, and not responding to any questions
This started about a week ago. For the previous 6 months it has been ok
I suspect its a software update problem. Can you help me?
Es esta una buena pregunta?
Rep: 565
6
9
3
Each of these won’t take more than a few minutes at most, so when Google Home doesn’t respond:
Press the microphone mute button to see if Google Home was muted accidentally.
Unplug Google Home before waiting at least a minute to plug it back in.
Gently blow on both black dots on the top of Google Home, and then wipe the top with a soft and dry
Perform a factory reset by pressing and holding the microphone mute button for 15 seconds until you hear the confirmation from Google Assistant. A factory reset will clear all personal data from Google Home.
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Rep: 61
1
I had the same issue with my Google home.
But after updating my home address, its work like a charm. Update your as well:
Open the Google Home app on your Smartphone → Tap on the hamburger → More settings → Google Account settings → Update Personal info.
If this solution does not work for you, then try some other fixes to solve Google Home not responding problem.
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The new google home update crashes upon setup. I have Android 4.4.2 so it "should" work. Jimmycurk@gmail.com
Rep: 25
1
Rep: 13
1
Rep: 13
1
Google home says it's not connected to the internet
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Rep: 13
1
It was a software update issue. Had to reboot the whole thing and reset it…..
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Could you take some pictures of both lights?
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- de George A.
I have the same problem but I have no lights whatsoever on mine
- de b-lloyd2@sky.com