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Modelo A1040 / disco duro de 10, 15, 20, 30 o 40 GB / cuatro botones retroiluminados LED sensibles al tacto sobre la rueda táctil

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Folder with exclamation icon

Hello folks!

I am stuck between the folder icon with exclamation and the disk mode. I have plugged it in to iTunes and it says I need to connect it to FireWire to complete the restore. Using iTunes I have tried and failed to get it fully restored. I have a FireWire cable and charger does anyone know what to do to get it to work? Please help thanks!

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Solución Elegida

If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.

If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.

Make sure you do all the following “TRYs”

A. Try to wait 30 minutes while iPod is charging.

B. Try another FireWire or USB through Dock Connector cable.

C. Try another FireWire or USB port on your computer .

D. Try to disconnect all devices from your computer's FireWire and USB ports.

E. Try to download and install the latest version of iPod software and iTunes

F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.

G. Try to put the iPod into Disk Mode if it fails to appear on the desktop

If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.

Intermediate Level

A. Try to connect your iPod with another computer with the iPod updater pre-installed.

B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.

For Mac computer

1. Open the disk utility, hope your iPod appears there (left hand side), highlight it

2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3

3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4

4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.

5. Eject your iPod and do a Reset

6. Open the iPod Updater and click “Restore”

For Window computer

Go to folder “My Computer”

Hope you can see your iPod there and right click on the iPod

Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked

Now select “Format”

Eject your iPod and do a Reset

Open the iPod Updater and click “Restore”

In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.

C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.


a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.

b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.

c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”

Advance Level

A. Diagnostic mode solution

If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.

You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.

Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.

iPod 1G to 3G: "Menu" and "Play/Pause"

iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"

The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:

iPod 1G to 3G: "REW", "FFW" and "Select"

iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"

You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at

Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.

B. Format your iPod with a start disk

I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.

If none of these steps address the issue, your iPod may need to be repaired.

Consider setting up a mail-in repair for your iPod

Or visit your local Apple Retail Store

In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk

Just in case that you are at the following situation

Your iPod warranty is expired

You don’t want to pay any service charges

You are prepared to buy a new one

You can’t accept the re-sell value of your broken iPod

Rather than leave your iPod as paper-weight or throw it away.

You can try the following, but again, only do it as your last resort and at your own risk.

Warning ! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level

Last Resort Level

1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.

In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery replacement (with pictures)

Reemplazo de la batería del iPod 3ª Generación iPod 3G Battery

Imagen de iPod 3G Battery


iPod 3G Battery


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