Released on September 19, 2014, this 5.5" screen iPhone is the larger version of the iPhone 6.

Preguntas 1265 Ver todo

Touchscreen randomly becomes unresponsive

Hi,

bought an iPhone 6 Plus on eBay. It's in perfect condition and I think I got a bargain. It has an issue though, which was why it was sold as not working: the touchscreen randomly becomes unresponsive and the phone needs a reset to make it start working again.

It seems to do it particularly if left untouched for a while.

I did a restore in DFU mode and it's still doing it.

It's 16 months old so out of warranty with Apple.

I booked an appointment with a genius tomorrow, but I believe that they won't fix that for free, even if I read on their forum lots of people complain about this issue especially after upgrading to iOS 9.

Also, worth mentioning that I checked the serial number of this iPhone and it qualifies for the Apple free iSight camera replacement program for the Iphone 6 Plus (rear camera producing blurry images).

Does it sound like a software issue or a hardware one? Thanks in advance for any replies.

Contesta esta pregunta Yo también tengo este problema

Es esta una buena pregunta?

Calificación 22

Comentarios:

No, screen looks fine. No lines or anything like that. Phone has no dents and is cosmetically in mint condition.

Pretty sure touchscreen stops working only after the phone has gone in standby for a while. If I am using it, it works fine so I don't understand how it can be a hardware issue.

por

Ah I have noticed that if I keep tapping while the screen is unresponsive, the tap on the screen will sometimes register but the only thing that works is a reset and sometimes I have to reset twice in a row for the touchscreen to become responsive again.

por

My iPhone doesn't display a grey bar though. Also, yesterday it became unresponsive, I kept tapping the camera icon, the touch input finally registered and that unfroze the touchscreen without even a reset.

I'm starting to think it's just a faulty digitizer.

por

oh my god i have the exact issue, plus the flickering grey line. i read that article in the most helpful answer that said that apple employees just twist the phones and stuff and it works. so i think "well im stronger than those scrawny little guys so i can do that". i twist it, hear tiny little movement noises, and boom it works, at least temporarily until i see it again.

por

I repair phone and noticed that 90% of 6 Plus iPhones do not respond after screen change. I have even had them replaced at the Apple Store and they mostley fail to respond to touch. I believe that the driver for the digitizer shorts out if the screen is not changed imediatly after breaking. Apple should really recall all od the 6 Plus iPhones that have this issue as they are all mosly defective beyound reason. There is a lot of bad information on this thread and I hope this info is good

por

Mostrar 18 comentarios más

Agregar un comentario

26 Respuestas

Respuesta Más Útil

This is touch ic disease, 100%. I wrote a blog post about this recently that explains the underlying design flaw in the iPhone 6+ that leads to this issue. The only solution is to have the touch ics replaced on the board by a microsolderer.

http://www.mendonipadrehab.com/entries/g...

Fue útil esta respuesta?

Calificación 17

Comentarios:

Yes I fixed my iphone 6+, they replace both touch IC 2401 and 2402, 1 month ago still works good. http://www.ilovephone.us/product/iphone-...

por

Hey guys, it's definitely Touch IC. You can verify this with a simple internet search for "Touch Disease". You'll find a lawsuit as well as petitions setup get Apple to take responsibility for this problem. You can voice yourself more and spread that word at:

change.org/p/apple-apple-touch-disease-response-demand

por

touch disease ic its common to iphone 6 plus becuase they design ip6+ w/o the EMI shielding on the board which is previously present on ip5s

por

twist phone both ways with hands, worked for me. not too hard

por

Agregar un comentario

Well if you did a complete restore, that would indicate that the problem isn't software. The next time it freezes on you, instead of resetting it, place your right hand on the top of your phone and your left on the bottom. With the screen facing upward, gently twist your right hand clock wise and your left counter clock wise, no more than 3 millimeters in either direction. Remember I said GENTLY. If the screen starts working after that gentle twist, you have touch disease and it is definitely hardware. Either find a shop that repairs that problem in your area, or take it to Apple.

Fue útil esta respuesta?

Calificación 4

Comentarios:

Yes I had the dead iphone 6P for two days; and I read your post - IT DID WORK. Just twisted a little bit. I works for the moment. Hope it works for awhile.

por

After doing everything I read online including a factory reset, I tried your instructions and it did the trick. Now I just have to try my best not to drop it anymore. Thank you!

por

Agregar un comentario

Took it to the Apple Store today. They replaced the camera for free in store since the iPhone qualified for the free iSight camera replacement program.

Since they opened it for the repair, touchscreen has been perfect (don't want to talk too soon though). It would become unresponsive as soon as the phone went in standby for a few minutes, but I left the phone untouched for a couple of hours and when I went to wake the phone up, touchscreen was responsive as it should. Even when I was taking it home and leaving it unused for a while, it was working fine.

Maybe it was just a matter of reseating the screen connectors.

Fue útil esta respuesta?

Calificación 3
Agregar un comentario

The problem of no touch and flickering grey line at the top of the screen is a rampant problem that happens to the six plus. The cumulus chip has an oxidized connection on one or more of the pins and needs to be replaced. I have had four of them now and they all eventually developed this problem. I may learn to do Microsoft micro soldering and go into business fixing them . I think Apple should recall all of them as this is a rampant problem that continues.

Fue útil esta respuesta?

Calificación 2
Agregar un comentario

I don't have a solution but at minimum I feel better learning this is nothing I did to my phone. I had the same issue 6 months ago with a phone 5 days out of warranty. Thankfully, Apple replaced it anyway. Now the replacement phone is having the same issue. Unfortunately, this time will take getting a new phone since Apple does not extend warranty on "new replacements".

Fue útil esta respuesta?

Calificación 2
Agregar un comentario

to help you all out, I called apple when I had the same problem. they read my diagnostics on my phone and told me my battery was retired. when I got a new battery repaired on my iPhone and it was around 90$

Fue útil esta respuesta?

Calificación 2

Comentarios:

so do you think the battery is the problem with the screen not workin correctly?

por

Agregar un comentario

My phone was plugged in for about 20 minutes while I took a nap. My little sister came in the room and looked at my phone, noticing thr screen was black with a light tint to show that the screen wasn't off. She woke me and told me to check my phone because it didn't look right. I tried to turn my phone on but it wasn't responsive. It's an iPhone 6 and it's in very good condition, I've actually only had it for 3 months. I performed a hard reset but it kept my screen black after the apple logo glitched a few times. Finally after about an hour and a half, it turned back on. But the screen is now unresponsive. What should I do?

Fue útil esta respuesta?

Calificación 1

Comentarios:

I have had the same I tried rebooting it bust it didn't work so know I'm left with my iPad and a phone that doesn't work

por

Agregar un comentario

ANYONE HAVING TOUCH DISEASE ISSUES....

Its FREE TO FIX.

REMOVE THE SCREEN, and the metal plate over the connectors.

Remove the connectors.

CHECK THE LOGIC BOARD SIDE FOR DUST IN THE CONNECTORS! Use a THIN BLADE TO REMOVE ANY PARTICLES.

TOTALLY FIXED MY IPHONE6 plus' erratic behavior. 100%

Fue útil esta respuesta?

Calificación 1

Comentarios:

yeah--it'll be back. There has never been a fault as classic as touch disease for iPhone 6+ in any other device. The problem is like a string of christmas lights that sometimes works until someone walks by the tree. A tiny trace in the motherboard serving the M1 pad under the meson chip just doesn't make good contact when the phone is subject to normal flexion from daily use. It can be solved though.

por

Would a main board replcmeant fix this or what needs replaced ?

por

Agregar un comentario

There is big desease called touch deases in iphone 6 plus especially definitely needs touch Ic replacement.. because every time you turn it off or install new screen it works for while lets say about 20 -40 minutes then suddenly becomes unresponsive...

Fue útil esta respuesta?

Calificación 1
Agregar un comentario

iPhone 6+. Screen intermittently unresponsive. Ultra-annoying. Cleaned and rebooted--nothing worked. Turned off all 3 Touch ID (unlock, pay, itunes). Works fine!!! Playing around with turning each one back on individually. Seems like turning them off and cleaning the touch button helped. 10 minutes of use with all 3 back on seems to work. Another site suggests turning off hey siri as fyi. Thanks for the tip.

Fue útil esta respuesta?

Calificación 0
Agregar un comentario

This look touch ic disease and in 6plus this happen usually and need to soldering and replaced the touch IC chips for the logic board.

Fue útil esta respuesta?

Calificación 0
Agregar un comentario

I faced the same problem - iPhone not responsive to touch. I've tried hard re-set and a few other ways without success until I removed the Screen Protector I've installed when I first bought the phone. now the touch response is as good as a brand NEW phone.

Fue útil esta respuesta?

Calificación 0

Comentarios:

screen protectors DO inhibit some touch sensitivity, but that is different from the flickering grey bars and complete unresponsiveness of touch disease.

por

Agregar un comentario

Base on my understanding the issue of your phone is maybe you screwed the phone wrong remember iphone consist of different screw sizes so that may be a factor another factor is maybe your lcd is bad or you put the lcd bad :)

Fue útil esta respuesta?

Calificación 0

Comentarios:

No. It is a well described classic failure of the M1 pad controlling the bsync line under the meson touch controller chip. Strengthen the underlying trace, add a new chip and permanently solved.

por

Agregar un comentario

Hi. Had the same issue as most of you above; however, in my case it turned out to be a swollen battery. It was not visible but it was swollen as stated by Apple employee. A replacement phone cost me 80 bucks.

Fue útil esta respuesta?

Calificación 0

Comentarios:

Ha! That's hilarious. Definitely not a swollen battery--that is pretty rare on a 6+, in fact I've never seen it. However, I did send my husband down to the Apple Store when his in warranty 6+ developed classic touch disease. I had opened the phone and verified it personally, they tried the "swollen battery" BS with him as well. (BTW--my team discovered touch disease and have fixed more cases of it than any private group in the world. The geniuses at the Apple Store would not even be able to point to the touch controller chips on the logic board.)

por

Agregar un comentario

This issue sounds like a match for the Paid REP from Apple. You'll pay the cost of a display replacement, but they'll replace the entire phone, as this is an issue with a component on the logic board. I don't know how much time and money you'd end up spending if you tried to repair this yourself, but in the US, the cost of replacing an iPhone 6 plus screen is about $150 through Apple.

Fue útil esta respuesta?

Calificación 0
Agregar un comentario

My iPhone 6 Plus screen becomes unresponsive to touches within a minute of turning screen on. Quick fix for the situation is to switch screen off and on again, but then within a minute it becomes unresponsive again to touches. No gray lines, just lots of annoying screen off, screen on cycles.

Fue útil esta respuesta?

Calificación 0

Comentarios:

yes--classic presentation.

por

Agregar un comentario

No this issue seems to an sofware issue of iOS8.1

There are some fixes explained at this site, (click here)

Fue útil esta respuesta?

Calificación 0

Comentarios:

Touch disease couldn't be more of a classic hardware fault. It is definitely not software. This is the single most well described problem in any iPhone.

por

Agregar un comentario

Oh my god, I have the grey line too. Sometimes when I try entering my passcode something strange happens. For example: I tap on 1, and guess what? After a few minutes/ seconds it goes to emergency call? Oh, I also tried pressing delete and guess what also happened? For some reason I kept "tapping" on 3 even though I wasn't.

Fue útil esta respuesta?

Calificación 0

Comentarios:

That happens to me too. Also sometimes when it becomes unresponsive (only to touch, buttons all work just fine.) I try to open one app and a very different one displayed a couple apps from the one clicked on will launch. I’m still trying to figure out how to get this fixed, since I just bought this phone about a week ago.

por

Agregar un comentario

Cleaning an Unresponsive iPhone touch screen.

Fue útil esta respuesta?

Calificación 0
Agregar un comentario

I think it's a software issue. I am guessing that there is some "book keeping" function IOS is doing which renders the processor unavailable. From the time I notice that the screen is stuck until it gets unstuck is typically between one and three minutes. This appears to happen at random. I have turned off as many automatic features which require the CPU and this has reduced the frequency of screen freezing but not eliminated it.

Fue útil esta respuesta?

Calificación 0
Agregar un comentario

I fixed it by replacing the screen. You can order a new screen from Ebay for $20. Typing was the biggest issue and is resolved 100%. I thought it was the software issue, but it is not.

Fue útil esta respuesta?

Calificación 0
Agregar un comentario

Currently have the same problem. Got a used phone on offer up and after about a week, the touchscreen was not responsive. I thought it was a bad screen since i noticed a little dent signaling a screen damage by the initial user. So i bought a new screen and replaced it myself. After assembling everything, i still had the same problem( screen responded when i started the phone but stopped working after remaining dormant for a while). Garn!!! Frustrating

Fue útil esta respuesta?

Calificación 0
Agregar un comentario

This method should probably fix the issue: https://www.howtoisolve.com/iphone-6-tou...

Fue útil esta respuesta?

Calificación 0
Agregar un comentario

I have iPhone 6s Plus since November 2017, it was working just fine until late March 2018, my phone start acting up with that grey line will appear for while the go away. It irritates me so I always wait until the lines go away. It’s going on for two weeks then touch screen stop working, but everything the screen, light, colors; however only touching screen won’t work. I almost try everything expect going to Apple store, just that I don’t have time to fix it. So let me know the best way to fix my iPhone. Thanks!

Fue útil esta respuesta?

Calificación 0
Agregar un comentario

On my iPhone 6 Plus it was a hardware issue known as “ touch disease” because it happened often enough that it may have been a design or manufacturing flaw. Apple had a program to repair touch disease for a fixed fee. But because my phone had other issues also they eventually did the right thing and replaced it out of warranty.

Fue útil esta respuesta?

Calificación 0
Agregar un comentario

So I went to Apple with this problem and this is what they told me... After a time, or being dropped a few times there are these little pods on the mother board that get warn down or loose. They don't fix the problem anymore, although you could find a 3rd party that will fix it and it will only happen again. (my opinion- sounds like a purposed production flaw to force you to eventually upgrade... grrrrrrrr) What Apple will do is give you a replacement phone for $300. Or you can buy a new 6s for $400... what they want you to do. They suck so bad. Does anyone know a 3rd party place I can take the phone to?

Fue útil esta respuesta?

Calificación 0
Agregar un comentario

Añadir tu respuesta

Burnt Toast estará eternamente agradecido.
Ver Estadísticas:

Ultimas 24 Horas: 234

Últimos 7 Días: 1,827

Últimos 30 Días: 9,255

Todo El Tiempo: 276,977