If the PC is making no attempt to to connect to the camera, i.e. no indications on the taskbar that anything is happening when you connect the device:
1. Have you turned the device on (not trying to be smart just double checking)?
2. Have you tried a different USB cable?
If you have tried the above and it didn't work or it is like you say that it cannot find the device then and I'm not sure if this is correct but have you installed Vtech's Learning Lodge software in your PC? I'm wondering if this software has the 'drivers' in it.
I only mention this as my camera's (Canon) drivers were bundled in the 'picture browser' software that came with the camera.
Here is a link, click on Kidizoom Camera Connect icon.
For those of you about to weed through all the comments below, I'd recommend saving yourself some time by getting a micro SD card reader. I tried everything below to no avail - but simply removing the card from the camera and using a usb card reader works fine. It's as if the PC recognizes the camera as a usb storage drive, but for whatever reason does not recognize the memory card IN the camera as the actual drive. There are no drivers, defective manufacturer cables, special cables, etc.
- de joelbrim
I plugged in a decent usb cable and it connected to windows 10 with no issues. Was able to save pics vid and voice recordings from camera onto pc. so....
- de Daniel Lazaro
I had to try 5 different USB cables to find one that works I could backup the internal memory files and now I've put a microSD to bypass this issue.
- de tyresrecycled
Yeah i tried connecting with a USB micro cable and it didn't pick it up (Windows 10), then found the micro USB that was supplied with the camera and it works fine. Don't know what the difference is but there obviously is one (the majority of my cables are cheap chinese knock-offs!)
- de Leroy Bagwell
I can confirm what @Leroy Bagwell said om 1/18/20. I tried a few different USB cables before I got it to work. They were all the USB Micro-B style, but two of them didn't work. The camera recognized it was plugged in, but Win10 didn't see it. I couldn't tell if they were cheap-o cables or not, just that it did work, but took a few different cables for it to work. Win10 found a driver on it's own and then it automagically worked. Transferred files w/o issue after that.
- de michaelcreed
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