Rep: 745
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My touch screen at HP - Pavilion x360 11-n010dx 2-in-1 w/beats audio stopped working. I think I do not have a touch screen driver anymore. How to fix the problem and reinstall the driver? Thanks
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Hi,
You need to check if your Touchscreen has been disabled or that the drivers need to be installed..
To do so, check the Compliant Touch screen settings in Device Manager.
Using your mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.
Type in Device Manager in the search box and hit enter, and then click Device Manager, when it appears as an option. You might be asked for an admin password or to confirm your choice. Device manager window will open.
(click on image to enlarge for better viewing)
Scroll down to Human Interface Devices (HID) and expand tree by clicking on arrow head to the left of HID.
Scroll down to HID - Compliant Touch Screen.
If there is a red cross next to the entry, right click on it and select the enable option. This should restore the touchscreen. (the picture above is just to show where it is, if it is disabled , enable will show as an option not disable as is shown in the example)
If there is a yellow exclamation mark next to the entry, right click on it and select the Update Driver Software and follow the prompt Search Automatically for Updated Driver Software. This should find and install the driver software for your Touchscreen
UPDATE 30/09/2016
Hi, @Shantel Brassfield,
Check Mice and Other Pointing Devices in Device Manager and see if there is a listing for a USB touchscreen controller.
Right click on the listing and select Update driver. When you get to browse my computer, you'll have the option to "let me choose" and then you select "usb input device" instead of "touchscreen controller."
hopefully this will restore your HID touchscreen.
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Thanks, but there is no Compliant Touch Screen in the list. It is missing :(
Hi,
OK . Couple of things to try.
1. Check in Device Manager that the touchscreen is not listed under 'Other Devices'. If it is follow the same procedure as before to update drivers. It will then be re-installed in the correct place, under HID...
2. Open Control Panel > Add New Hardware. Follow the prompts to allow Windows to find and automatically install new hardware. As you do not have the drivers for it and they are not available (they are part of the OS) Windows knows where to look for them.
For your general information in Device Manager there should never be a red cross or a yellow exclamation mark against any device unless you have chosen to disable it.
Somwhow I found the driver
It was hidden. I clicked on View, show hidden devices. It showed up. It is uptodate. But in properties it is written CURRENTLY THIS HARDWARE DEVICE IS NOT CONNECTED TO THE COMPUTER. Code 45. To fix the problem reconnect this hardware device to the computer.??
Hi,
Can you 'uninstall' it then restart your laptop and allow Windows to find new hardware when it starts again?
I uninstalled it. I tried Open Control Panel > Add New Hardware. There was no Add New Hardware option. I tried to start Add Hardware Wizard to Install a Driver Package https://msdn.microsoft.com/en-us/library...
I failed. After clicking HAVE DISK and entered C:\toaster directory, I could not have decided what to choose next, because I cozld not find C:\toaster directory
Click Have Disk.
Type the path of the C:\toaster directory.
Click Toastpkg.inf, and then click Open.
Click OK.
Rep: 1.5mil
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Download to HP automated support assistant it will automatically find drivers that need to be installed, including ones that aren't listed in device manager, It works for all my needs it should fix this issue
http://www8.hp.com/us/en/campaigns/hpsup...
Here is the HP forums with the same issue, It might help also
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THANK YOU!!!! You are a life saver!
I love how everyone says the hp assistant or whatever it’s called will automatically find the right drivers & reinstalls them, I have yet to get any help what so ever from hp
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Hi, @Shantel Brassfield,
Check Mice and Other Pointing Devices in Device Manager and see if there is a listing for a USB touchscreen controller.
Right click on the listing and select Update driver. When you get to browse my computer, you'll have the option to "let me choose" and then you select "usb input device" instead of "touchscreen controller."
hopefully this will restore your HID touchscreen.
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Youre a life saver
Rep: 25
1
Hehehehehe!!! Go to CONTROL PANEL, click Mouse, under Mouse properties click Hardware, check on the devices - you will see the items in the available options. double click on the Touch stuff to see its Properties. Go to Driver [there you will see options like Driver Details, Update Driver, Roll back Driver etc..]Just click on the Roll back Driver, wait for some second then click OK and that's all. Soft Touch resumes.
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15 comentarios
Hi,
What OS is installed?
- de jayeff
It is 8.1. I think something deinstalled the driver.
- de minelazerdo
The advice fix for this did not work for me. I had to do a driver update for the processor and it resolved the issue immediately.
- de rob war
Hi @warpig1 ,
Perhaps you could edit your comment above to reflect that your problem was related to Dell tablets, if that it what it what it took to fix your problem (re your previous comment further down the page regarding Dell tablets). This may help other people with Dell laptops and not perhaps cause some problems for people with HP laptops which this particular page is supposed to be about.
If it is about a HP laptop then apologies
- de jayeff
Solved this on on HP touchsmart all in one pc. nothing will work, you have to restart pressing f11, go to troubleshooting and reset to factory default. this will roll back absolutely everything. on mine it went all the way back to 8.1, even through I upgraded to 10. works perfectly now. win 10 buggy drivers is the problem me thinks. good luck.
- de ste
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