Saltar al contenido principal

Repara tus cosas

Derecho a reparar


How to fix a fake / false paperjam

We did have a paper jam in our HP Officejet 6700.

Every Paper has been removed and we thoroughly triple checked it with a LED-lamp.

It still returns a "Paper Jam" on the display and even resetting the printer does not make it go away.

I removed the back and front lids. Opened the back lid. Even used a fine vacuum cleaner to dust wipe the printer.

Where the :-D are the sensors for the paper jam?

The printer not even tries to load a sheet.

I checked all the wheels and was looking for some broken parts but nothing to find.

Any help appreciated.

Contestado! View the answer Yo también tengo este problema

Es esta una buena pregunta?

Puntuación 4


I had that problem with a 6700 HP Printer. I fixed it by throwing it in the trash dumpster and buy an Epsom printer.` HP makes horrible ink guzzling printers.

- de

Agregar un comentario

6 Respuestas

Solución Elegida


Here are two options which may resolve your problem.

1. Check that the adf cover hinges are not loose. Just wiggle the hinges back into place and check that the cover sits properly (there is a hole in the left of the glass copier into which a place knob must sit).

2. Perform a Hard Reset:

Unplug the power cord from the printer and wall

Take out the toner/cartridges

Wait 30 sec

Plug the power cord back into the printer and wall (Make sure the printer is plugged into the wall and not a surge protector)

Insert the toner/cartridges back into the printer

Fue útil esta respuesta?

Puntuación 4


We tried both suggestions but it didn't help.

Guess we might need to get another printer.

- de

I did hours of the tech support thing; then got a replacement unit. The replacement printed about 12 pages and did the same thing.

I think you are on the right track. THROW IT AWAY. It is a shame really, HP had always been "my" printer.

- de

Office Space it. Get out the aggression

- de

Agregar un comentario

Hi, I have this printer and I too had this problem, there seemed to be no paper stuck in there.

I removed the two screws at the top rear and two screws at the top front behind the cartridge flap, this enables the whole of the top of the printer to be hinged up and back.

On the right hand side there is a device which I think cleans the print head, it's covered in ink so you're going to get dirty hands.

There was paper jammed in the gear mechanism on mine which couldn't be seen before. I removed all the paper but I still got the jammed message.

I noticed that the gear mechanism on the head cleaner device was sticking, the white gear should disengage from the printer mechanism when the printer head moves away from the cleaning device. On mine it was staying engaged and jamming the printer,it was gummed up with ink.

I cleaned the gear and mechanism with some brake and clutch cleaning solvent I had in the garage and lubricated with WD40. I worked the mechanism by hand for a while until it was free.

I reassembled and hey presto! Working Printer!

Fue útil esta respuesta?

Puntuación 3


Martin you are a lifesaver. It was not easy getting apart but when we did there was a little piece of paper jammed in there. Finally got back together and works like a champ.

Sandy, Town of Kirby

- de

Thanks for your great post Martin. Worked for me too!

- de

You're a g dude. I had the same problem, The paper jam was hidden due to all the black ink!

- de

MARTIN YOU ARE THE MAN...I saw all kinds of Youtube fixes and no one had the answer. I unscrewed and lifted up the lid and saw a world of black ink in that corner and worked the paper out of there...Works perfectly. Thank you, thank you, thank you.

- de

Agregar un comentario

I solved this problem on my HP PSC 1401 by using the "Windows Recovery" tool on Windows 10.

I realized that the problem was not the printer because the paper jam no longer exist and it worked for copying.

I've done it twice successfully within a year and I'm surprised that no one has tried it.

Follow their instructions on backing up your files before doing it so you do not lose important data.

Fue útil esta respuesta?

Puntuación 0


Is there an equivalent tool in IOS? Many thanks?

- de

I have same problem with HP PSC 1110, it makes copies but I cant print in it due a false paper jam, how can I fix it?

- de

Agregar un comentario

Had a similar problem with OfficeJet 6700:

Printer indicates a paper jam each time a page ist to be printed (copy, fax, print).

After pressing the ‘ok’ button, one blank page ist transported through the printer in slow motion, then one page gets printed ok. For each subsequently printed page the procedure gets repeated…

I found that a real paper jam put ink onto the ‘page present sensor’, so the printer thinks the paper got lost on its way through the duplexer. For the 2nd try paper presence is not tested, so it works for one page.

SOLUTION: Open front door to access print head. Unplug printer after head moved itself to center.

At the bottom of the right side of the print head there’s a small square unit with a tiny ribbon cable. Gently lift up the head and carefully clean the bottom of this sensor unit.

Reconnect power and switch on printer (head should be out of parking position for as short as possible!)

Good luck!

Fue útil esta respuesta?

Puntuación 0
Agregar un comentario

This has been happening to me occasionally for 20 years: fake paper jams, on HP printers.

See solution below.

Before this, after a fake “Paper Jam” message I had to cause a real paper jam - which I then have to clear physically - to persuade the printer to stop its thumping and banging noises. One can then continue as normal.


Update (05/19/2020)

Ever tried canceling a print job in Windows but feel like it takes ages before anything actually happens? It's a common annoyance, and one that helpful Reddit user Shikyo explains and remedies.

Photo by The Oatmeal.

In a nutshell, Shikyo explains that Windows is unable to cancel print jobs while the temporary file created for the print job is still being used by Windows. The solution: You've got to stop the spoolsv.exe service in the Windows Task Manager, delete any outstanding print jobs in the C:\Windows\system32\spool\printers\ directory, restart the spoolsv.exe service, and then start printing again. That's a lot of work to do manually, particularly if this is a problem you run into regularly, but luckily the generous Reddit user has also detailed a batch file that'll do the heavy lifting for you:

Here is the script for a batch file; just copy this to a new text document and save as "clearprintspool.bat"

@echo off echo Stopping print spooler. echo. net stop spooler echo deleting stuff... where? I'm not sure. Just deleting stuff. echo. del "%systemroot%\system32\spool\printers\*.shd" del "%systemroot%\system32\spool\printers\*.spl" echo Starting print spooler. echo. net start spooler

Update: The original batch code posted contained typos capable of doing serious deleting damage. First, our sincerest apologies to anyone who may have lost files as a result—we've detailed methods for recovering lost files that you might want to try. We understand that your trust is important, and we are extremely sorry if we've made you question the trust you place in us. If you grabbed the originally posted text, please delete it and use the code above instead.

Whenever you want to run through the process, just double-click the batch file you created and it'll kill the spooler process, delete the temp files, and restart the print spooler for you.

As several users on Reddit point out, this isn't something you'll want to do on a print server—at work, for example—because it'll cancel everyone's print jobs and not just your own. But if you commonly face this annoyance on your personal printer, the batch file or method described above looks like a nice enough workaround.

Why does it take around seventy-two eons to cancel a print job? [Reddit via Addictive Tips]

Fue útil esta respuesta?

Puntuación 0
Agregar un comentario

Fue útil esta respuesta?

Puntuación 0
Agregar un comentario

Añadir tu respuesta

macdev estará eternamente agradecido.
Ver Estadísticas:

Ultimas 24 horas: 19

Ultimos 7 días: 180

Ultimos 30 días: 720

Todo El Tiempo: 34,023