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Mid 2014 / Intel Core i3 / 500GB Hard Drive

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My screen is black when the laptop is on

My screen is black while the laptop is on. I have tried pressing every key on my keyboard any clicking around with my touchpad, but nothing seems to be working.

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The first step for fixing a black screen is performing a hard reset. To do this, hold the power button down for a few seconds until your TouchSmart turns off. After a few seconds, hold the power button again to turn your device back on. If the black screen isn’t gone after the reset, the display screen may be faulty/broken. The only way to fix this is to replace the screen entirely.

If you have any further questions, here is a link to the troubleshooting guide for your device: HP TouchSmart 15-r015dx Troubleshooting

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