Logitech Brio 500 Repair

The Logitech Brio 500 is a Full HD 1080p HDR external webcam aimed at business and personal video conferencing. Key features listed by Logitech include Auto Light Correction, advanced image quality processing, and a Show Mode for presentation framing. The unit uses durable housing constructed in part from recycled plastics and robust polycarbonate components to improve longevity and sustainability. It ships in multiple color variants with distinct SKUs and is designed for easy setup with Logitech software (Logi Options+ recommended).

The Logitech Brio 500 can be identified by the model number (M/N VU0064). The model label is on packaging and product listings; color variants include Rose, Graphite, and Off‑white. This label lists the model (M/N), part (P/N), and serial (S/N) numbers.

• Form Factor: External USB webcam (desktop/monitor mount)
• Resolution: 1080p Full HD with HDR (Brio 500 1080 HDR Webcam)
• Show Mode: Yes — Show Mode presentation framing supported
• Image Processing: Auto Light Correction and advanced image quality enhancements (per product page)
• Colors / Model Numbers: Rose (MPN 960-001432), Graphite (MPN 960-001493), Off‑white (MPN 960-001427)
• Materials & Sustainability: Made with recycled plastic; durable polycarbonate housing and design focused on reduced environmental impact
• Carbon Footprint: ~13.98 kg CO2e (product carbon footprint listed on product page)
• Price (Retail Range): USD $99.99–$129.99 (listed offers)
• Brand / Product ID: Logitech; productID: brio-500-webcam
• Software Compatibility: Logi Options+ recommended for configuration and updates; product support page lists downloads/support guidance
• Category: Webcams

Common repair‑relevant faults include no video output (often caused by loose USB connection or driver/software issues), poor image quality (blocked lens, incorrect settings, or lighting), and intermittent connection. Diagnose by testing the USB connection on another port/computer, verifying Logi Options+ or camera settings in the OS/app, and visually inspecting/cleaning the lens and mount. If hardware cable damage is suspected, inspect the cable and connector for fraying or bent pins before pursuing replacement.

For additional troubleshooting help, visit: https://support.logi.com — product support, contact options, and guidance for Brio 500.

Refer to Logitech warranty information (see Logitech support/warranty page) for region‑specific limited hardware warranty terms.

• https://www.logitech.com/en-us/products/...
• https://support.logi.com/hc/en-us/articl...