Logitech 960 USB Computer Headset Repair

The Logitech 960 USB Headset is a plug-and-play USB-A headset designed for PC and Mac with enhanced digital audio and a noise-canceling microphone for clearer conversations. It is constructed from durable materials suitable for daily business use and frequent commuting. Key features include a 240 cm cable for freedom of movement, simple inline call controls, and compatibility with common VoIP and conferencing apps. The headset is targeted at office users, webinars, and remote calls.

The Logitech 960 USB Computer Headset can be identified by the model number (M/N A00091). The model label is on the cable or near the USB-A connector. This label lists the model (M/N), part (P/N), and serial (S/N) numbers.

• Form Factor: Over-ear wired USB headset
• Connector: USB-A (plug-and-play)
• Cable Length: 240 cm
• Microphone: Noise-canceling microphone (filters background activity)
• Audio: Enhanced digital audio via USB interface
• Compatibility: PC and Mac
• Model / SKU: 981-000836 (960-usb-pc-mac-headset)
• Color: Black
• Intended Use: Business calls, Skype, webinars, VoIP
• In the Box: 960 USB Headset

Common repair-relevant faults include no audio or mic not recognized (often caused by USB port/driver issues), intermittent sound from cable damage, and worn ear pads. Diagnose by testing the headset on another computer/USB port, inspecting the cable and strain relief for visible damage, checking OS sound/device settings, and replacing the cable or soldering broken wire joints if necessary.

For additional troubleshooting help, visit: https://support.logi.com

Refer to Logitech support for region-specific limited hardware warranty details and warranty claims.

• https://www.logitech.com/en-us/products/...
• https://support.logi.com/hc/en-us/articl...