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iFixIt is Great, FedEx isn't!

tim -

MacBook Pro 13" Unibody Mid 2009

MacBook Pro 13" Unibody Mid 2009 Display Replacement

1 - 2 horas

Moderate

Mi Problema

Broken screen on my 13" MBP.

Mi Solucion

The good and the bad, first the good.

Your ordering and documentation is fantastic. Your service is great, you have been able to supply end users things that the closed Apple controlled ecosystem cannot.

The bad, FedEx here in New Zealand is anything but customer focused, all their processes are to be efficient at the customers expense. This is not unique to this shipment from you.

The product landed in country 5:00a.m. Friday. The tracking system has the product in customs services Monday and Tuesday, finally I decide to call FedEx and find out what the issue was.

The issue is there is $135 duty, okay not an issue for me.

But why did they not put the package on the truck for delivery and collect the duty at delivery?

Why didn't they call me?

Why didn't they email me?

I had to pick up the phone and drive to the FedEx office and pay the duty and pick up the package myself.

Mi Consejo

Don't ship via FedExp to New Zealand.

Imagen Spudger
Spudger

$2.99

Imagen TR6 Torx Security Screwdriver
TR6 Torx Security Screwdriver

$6.99

Imagen MacBook Pro 13" Unibody (Mid 2009-Mid 2010) Display Assembly
MacBook Pro 13" Unibody (Mid 2009-Mid 2010) Display Assembly

$249.99

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