My iPhone won't restore or update after being disabled error 2015

Question

iPhone X

Lanzado el 4 de noviembre de 2017. Modelo A1865, A1901. Disponible como GSM o CDMA / 64 o 256 GB / Silver o Space Gray. (Se pronuncia igual que "iPhone 10.")

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bogbog @elbog

Rep: 25

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Publicado: 1 de jul. de 2021

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My iPhone won't restore or update after being disabled error 2015

I forgot my password and my phone is disabled so I tried using an iMac updated to the latest gen to restore and update it and it didn’t work showing me “The iPhone “iPhone” could not be restored. An unknown error occurred (2015).” Also used a windows laptop. FYI, My battery level last checked was at 88% and it may be lower, does this change anything?

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The repair itself seems to function, the screen shows apple and connect so the whole computer should work. With updating it by MacBook Pro it gives an error very similar to the one above "The iPhone “iPhone” could not be restored. An unknown error occurred (9). 1304.FFFF". Does anyone know what it means and perhaps know what can be done? Tnx!

8 de ene. de 2023 - de Mike Tan Go

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The repair itself seems to function, the screen shows apple and connect so the whole computer should work. With updating it by MacBook Pro it gives an error very similar to the one above "The iPhone “iPhone” could not be restored. An unknown error occurred (9). 1304.FFFF". Does anyone know what it means and perhaps know what can be done? Tnx! — Mike Tan Go

Derek Thomas @derekthoma78750 Rep: 772 11 2 3 · Answer 1 · 2023-01-09T07:11:29-07:00

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Derek Thomas @derekthoma78750

Rep: 772

11

2

3

Publicado: 9 de ene. de 2023

Opciones

Hi bogbog,

From what I have found, you can try,

Updating iTunes to the newest version
Making sure the iPhone is plugged directly into the computer and not through a hub or keyboard
Restarting both your computer and your iPhone
Checking security software by updating, changing, or removing it.
Retry the update or restore the iPhone
Using a different device that has iTunes or is a Mac

Source: Apple Discussions - Apple Support

Thanks, Derek Thomas

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