I’m not sure if you have repaired your tear in your bootie or not. You can fix it on your own with Gear-Aid Seam Grip or you can send it in to us (longer leave time 4wks) and will replace the bootie with a new one.
DIY repair is easy and you can purchase the urethane adhesive on-line at Gear-Aid.
If you take the time to apply the cement in a clean manner you have a nice flat repair in no time.
I have even used it to repair a hole using a clear LDPE material as backing on the inside. The adhesive does not stick to LDPE so it’s great as a backer to cover the repair while it cures, you can add a flat weighted object on top of the repair to make flat. Just ensure you use the LDPE material (polybag) to cover the adhesive first before adding the weighted object.