Can't get past setup screen of connect your controller

Nothing works for me…it stays on a blue screen telling me i must connect my controller but my controller is already connected via USB and i have pressed and held the ps button many times but nothing changes…ive tried everything, ive tried using a keyboard, ive reset the controller, ive unplugged the PS4 and then plugged it back in again etc. Nothing is working.

I tried everything, 3 different controllers, about 6 different cables. Wiped the hard drive and reformatted and reinstalled OS. Nothing worked. Bought a new PS4, plugged my controller in, same thing. PS button works in safe mode but not here. Got the genuine controller and cable that came with new PS4 and it worked. So it requires a genuine ps4 controller and a magic cable.

• Solution
• Branded lead (official) Samsung Micro usb or official Sony lead . As for the post Concerning wifi connection problem once in playstation settings set wifi from auto or 5ghz to 2.4 ghz ps4's have a hard time with 5ghz

Hi,

You need to connect the controller to the PS4 first with a micro USB cable, then press the PS button. (You didnt say whether you were using a cable or not)

If that doesnt work then try a different cable: I sometimes find that not all cables work for some reason even if they charge the controller.

Hope this helps, That Tech Enthusiast

I'm having the same problem. Did you ever find out how to fix it?

Make sure you are using a genuine PS4 controller. You can tell if your controller is an OEM version by the Playstation symbol on the PS button.

Mine is doing the same. The PS4 wont connect to anything wireless like WIFI or controllers unless they are wired to the console. I decided to factory reset the console and since it reset I cannot get past the startup screen, the controllers work on safe mode but cannot get them to work with the console as the light on the controller keeps flashing white. I have tried about 10 different cables but none of them work...Any ideas?

Same is happening to me. Did anyone solve this yet? Just bought my system second hand. Worked fine but I went in to do factory reset and when it starts up it goes right to this screen. Does the same thing with the flashing and never connects. Tried multiple cords and controllers. Help.

I had same problem I put a disc in the drive while the connect controller screen was on then pressed the ps button and it worked instantly

I had the same problem. It’s a problem with the Bluetooth module inside the ps4. You’ll have to remove it and install a new one which isn’t easy. I tried with mine and unfortunately broke the little connectors to the Bluetooth module and I don’t think there’s any way for me to get it fixed

Anyone ever find a real fix for this? I've tried absolutely everything possible, I just haven't been able to get my hands on the official USB cables from Sony. I've tried multiple different brands of data transfer cables but no luck. I've even used a USB adapter for controllers too allow me to connect directly to the USB wirelessly and it still won't allow me to press the PS button to get past the initial start up screen.

I just bought a renewed ps4 pro and it was having this issue. I initially used the cable that came the the charging station I bought and it would not advance past the connect controller screen. After reading some of the answers here I tried the usb cable that came with the unit and the OEM ps controller and it worked fine.

Simply put.. the solution to get past the setup is to have a GENUINE controller 👍