LeapFrog Connect Not Responding

Has anyone been able to use LeapFrog Connect software on their Mac? I was able to use the software for the first book purchased for LeapStart 3d. However, now Connect won’t even open. I’m running Mac OS 10.15. I’ve uninstalled the software, reinstalled, downloaded support drivers, all to no avail…contacted their horrible customer support (they only send emails, they don’t help you over the phone). Any help is appreciated!!

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