My kindle screen is frozen.
The screen turns white when pressing the home button for 40 sec but soon returns to same logo image.
PC does not recognize this device but charge it by using USB cable.
I bought it 15 months ago and never dropped it from high place nor in the water.
Customer service said this is trouble of hard and I should buy new one.
Can I fix it?
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Go for a hard reset of your Kindle Device.
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I had that problem, but in my case the Oasis was underwater for a minute the previous week, so I think that was the problem.
I put it in a dehumidifier for 48 hours (it can be a single sealed box with a dehumidifying tablet that you can buy for ~€2/$2) and now It works again
(the first few minutes it was a little slow, but later it became fine, like the first day).
It is not necessary to use a hair dryer as others says, it can even be dangerous, the back is made of aluminum, so it can hurt your hand when it is hot
(like it happened to me :-( )
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