we have galaxy core prime
restarts every 10 minutes power key way and battery ways checked ic power heated and checked and phone checked with Power supply again same problem
thanks for aswering
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Restart phone in Safe Mode, press and hold the Power key to turn on your device. When the Samsung logo appears, hold the volume up key to bring up the lock screen display. Then select Safe Mode.
If it is working in Safe Mode, there still may be corrupted data caused by a third party app. This is where you can remove and reinstall apps to see it it fixes the problem.
Your data cache mogjt need to be cleared follow the first few steps but instead of selecting Safe Mode, an option should be to clear data cache.
Give that a whirl and see if it restarts.
Final option is factory reset. Following the same as before but instead of Safe mode or clear data cache, there should be an option to wipe phone factory reset. I recommend doing an android recovery prior to try and save anything important to you that isn't being backed up currently. (Ask and i can suggest a few).
Hope this
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thanks for answering
dear friend i installed 2 firmware with z3x no way its not about third party app or about rom i tested phone with power supply and same agian
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So you have tried booting in safe mode. And its still failing? Just because you installed firmware with z3x doesn't mean it didnt corrupt in the process.
What do you mean tested with power supply? You mean you had it charging while you turned it on and it still failed? That means it is a boot issue verse a power issue (usually).
I'm only running through the steps i have done when experiencing the same issues
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