Zoom not working - button pressed but no zoom


anyone know what is wrong with this camera? I have a S8650 and the camera will not zoom. I press the zoom button and nothing works. If i press the zoom button to zoom out the zoom icon comes on the screen (already max zoom out range) but i cannot zoom in!!

not sure what is wrong?

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is there any sound at all? ie is the motor trying or there is no sound.


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