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La Dyson Ball Animal fue lanzada a principios de 2014, identificada por el número de modelo DC 65. Esta aspiradora de Dyson fue construida a partir del modelo anterior DC 41. El modelo DC 65 proporciona una mejor potencia de succión y la barra de cepillos es un 25% más potente. También es adecuada para dos superficies más.

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Suction too strong on DC41

The suction is so strong that on thicker carpet it is almost impossible to push the vac through the carpet. Just started doing this recently, washed the filters and still have the problem.

Contestado! Ver respuesta Yo también tengo este problema

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Any type carpet the only thing I use it for is hard wood and concrete floors and hose accessories. The other model dv7 has suction control that allows carpet vacuuming. Otherwise look else where to spend your money .

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11 Respuestas

Solución Elegida

There are several very good suggestion on this link:

http://www.fixya.com/support/t17447758-d...

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It's not just Dyson. I have Kenmore Elite Crossover 800series. It worked fine, but now it is nearly impossible to use on carpets. Suction is 1000%. I adjust height level and suction amt, but it's not enough.

Brushes roll. I checked.

What can I do?

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Respuesta Más Útil

For the Dyson at least, you can remove the sole plate from the base (just use a nickle or something, turn the 2 or 3 sloted “keys”, and pop the plate off). Around the edge, you will see a black foam rubber strip. That strip is an unnecessary item, and you can just pull it out. Replace the sole plate. Now, the suction (and moving air) can get out a little around the sides, makes it stick to the floor a little less.

As to why the suction has increased from what it once was, I don’t know. Perhaps the motors gain RPMs with age as they wear down, but that’s just a small guess.

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Miles- not all heroes wear capes- THANK YOU SOOOO MUCH!

I was so !#^&@@ at this vacuum- so expensive and couldn't even use on carpet- talk about a design flaw. I was worried I'd have no suction at all if I cut out that gasket. Nope, works like a charm. Thanks again man.

PS- My model didn't have the screws, it had two red tabs located on the back of the bottom plate.

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This fixed mine also. Dyson Animal 2. To get the floor plate off, I had to flip the two grey tabs on the back.

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Thank you so much for this post!! I was so upset with my new Dyson Ball Animal 2 because on our carpet that is medium pile, it wouldn't hardly budge! Worked great on the hardwood. I removed the black rubber on just the sides of the base plate and it works wonderfully now! Still with great suction, but not so much that it wont move! I also had to flip the two grey tabs on the back to open it. Sad that this expensive of a vacuum isn't perfect upon arrival...Thanks again!!!

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Hi! How did you remove the rubber part?

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That was the perfect fix. The way I removed the side gasket was to remove the adjuster plate and then take some small scissors and cut the rubber gasket out of the sides only. The vacuum still has plenty of suction power and you can actually use it now on dense low plush carpets without breaking a sweat.

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Hello Ed,

 

Thank you for contacting Dyson.

 

The Animal 2 is our most powerful vacuum and you will find it difficult to push on mid to high thread carpets and rugs. We would advise you to contact your carpet manufacturer if the carpet is still under a warranty, before using the machine. Some manufacturers will void the warranty if you use our powerful machine.

 Please note that if the suction is too strong there is nothing we can do to lessen it. We can only recommend getting a model with lesser suction power like the Cinetic Big ball Animal + Allergy

 And since you are a current Dyson owner we can give you a 20% discount off the retail price of that Cinetic Big Ball model.

 If you have any additional questions, feel free to reply back to this email. Thank you very much for your time.

Kind regards,

Pari

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since this is a known design flaw why dont they do a recall and install a low/high power swith?

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Pari's response lacks credibility. The design engineers got it wrong or more likely they got it right but the accountants came along and ruined it. What are the chances of finding another vacuum cleaner which cannot cope with a carpet. It can be redesigned or better still, rather than trying to flog people another vacuum, provide people with a conversion or modification kit. It just lacks the will to do so. If home DIY'ers can improvise a crude but effective fix, why can't Dyson. Come on Dyson, pull your socks up and sort it.

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We have the same problem. I agree with the previous post that this is a design flaw and should be corrected. When you read the specifications prior to purchase, there is no indication of suction issues on carpet. Dyson should provide either a "fix" or replacement head. The reply from Pari is just a way to avoid the cost of a fix or sell another vacuum.

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I too had this issue (my wife said return it) and I resolved it by using ty-straps at opposite corners. This way I wasn’t interfering with the wheels and I wasn’t physically damaging the head unit. I called support and they sent me a new head (see pic) this one works fine. I am guessing the perpendicular open slits on each end is the reason. It is a smaller head width\depth wise, so I guess if you are still under warranty call and complain and maybe they will send you a new head.

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Bad customer service by Dyson. "sorry your expensive vacuum doesn't work due to the fact we did not include an adjustment for different piles of carpet"

"I can help, let me sell you yet another vacuum"

Really?

Kind Regards to you Dyson.

'

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Before removing part of the black rubber bellows it may be worth cleaning the narrow channel behind the slotted lower section at the back of the baseplate. I found this to be compacted with a fair amount of debris that I removed with a toothpick and an old toothbrush. This greatly improved the ease of vacuuming on thicker carpets.

April 2020 - Neil

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Mine was right out of the box- ZERO debris.. No disrespect, It’s a design flaw.

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James, same with mine.right out of the box.

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Mum has been complaining about the suction being too strong on her carpets for months. She has a DC50. Convinced them to cut just one of the side black panels out! Bingo, she’s happy and can hoover again. Thanks for the suggestion, glad they listened to me :o)

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Design flaw. The head needs to be height adjustable.

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I to was frustrated with this. I took the plunge by cutting out the head gasket (as described in earlier posts) I took the plate off and the separated the two pieces so I could stretch the gasket out. I then cut out the ends (to start with). Works like a charm now. Definitely a design flaw. Nothing like having to cut a part your “very” expensive Dyson. Not happy about it, but solved my problem

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Followed your suggestion and cut the strip on my old Dyson (so as not to possibly void any warranty issues in the future) and put on the new machine and voila!

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This vacuum sucks - too much. I am almost 70 years old with Psoriatic Arthritis. I don’t think I should have to figure this out. Dyson should fix the problem.

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Can someone send me a picture of the gasket that needs removed.

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Just got our new Dyson Animal 2 today. Works fine on hardwood and low pile carpet. I can barely push it on my other carpet. For something so expensive, I expect better. We had and old Dyson DC 28. It allowed you to choose what height you wanted. This one needs the same if the suction is so much more powerful. Not happy.

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can someone post a picture of the part your talking about removing?

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I just put together my daughter’s new Dyson Ball Animal 2 and vacuumed her house while she was at work. I think she will be disappointed to find that she cannot use her Dyson on her Ruggable rugs. It did fine on her floors and other rugs. I also found the wand and hose awkward to use.

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For the Animal 2 its the filter in the ball. Have had it happen twice if the arrows are not aligned it will drag. Once I make sure that is right and that the cover is not too tight it works fine. It is a design flaw. I had an old Dyson and never should have gotten rid of it.

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Seems lots of lots of fixes. Here is mine i just tried. Works well with no damage to the vacuums head. The zip ties restrict the vacuums seal to drop all the way. Reducing vacuum and allowing a much easier push/pull. See the pic and remove the bottom seal and add 2 ties per the photo. Put it together and try. This is my first attempt and larger ties could also be used. I hope this helps.

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Looks like my answer from a year ago or so. Dyson gave me a new head for free when I complained.

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