Skip to main content

Lanzado en Septiembre 16, 2016. Modelos 1660, 1778. Disponible en GSM o CDMA / 32, 128, o 256 GB / Oro Rosa, Oro, Plata, Negro Mate y Negro Brillante.

Preguntas 862 Ver todo

Logic board problem please help

Hi!

I updated my Iphone to the most recent update and noticed it was very slow and my calls, earphone jack and camera app wasn’t working. So I tried to restart my phone however it was just stuck on the Apple logo. I then tried to restart it through my Mac book I did work but it took 4-5 hours to come back on.

The next day my phone switched off completely. I rang Apple care and my phone was still at the Apple logo. So she booked me in with the Genius’ at the Apple store.

The genius guy took a look at my phone and said I had many panic logs so there is a problem with my logic board and because I was in warranty was happy to ‘repair’ however upon taking off my screen protector he noticed a small crack on the bottom left corner of my phone and explained that he couldn’t ‘repair’ it without playing £169 to repair the screen to guarantee their work. (Understood) however I wasn’t happy to pay that price. Anyway to cut a long story short I have had a three week case open with Apple care with this problem. And I have now found out (reading many articles and speaking to an ex Apple Genius) that a logic board on an IPhone 7 Plus cannot be repaired. Therefore the phone has to be replaced.

So I don’t understand what the £169 I would have to pay would be for?

Also are crash logs a genuine way to detect a logic board failure or are they just BS’ing me?

Has anyone has this problem? Or is there anyway to fix this problem by myself?? The phone is just a year and two weeks old. (Still in warranty because I reported problem while in warranty)

(Screen is working fine. It’s a hairline crack in the bottom left corner. Earphone jack, Siri, no sound with recordings on social media apps. Camera app and phone calls are not working)

¡Contestado! View the answer I have this problem too

Is this a good question?

Puntuación 2

Comentarios:

I had the exact same problem but I had to pay £339 for a complete phone replacement. Should I not have done this?

by

I had a similar problems. Iphone shop in meadowhall asking me to pay 350pound for a replacement phone. Not Happy

by

Añadir un comentario

Kits de Reparación de Android

Estás a un kit de tu nueva pantalla o batería.

Comprar Ahora

Kits de Reparación de Android

Estás a un kit de tu nueva pantalla o batería.

Comprar Ahora

1 Respuesta

Solución elegida

Sometimes, the Genius can be (insert your favourite adjective) about it.

What they are telling you is that they will not fix/replace it if there are any signs of damage. Because you have a crack in the screen, they are asking you to replace the screen so that they can then swap out your device. Perhaps if you tried again at a different store or with a different Genius, you might get a better service experience.

As for logic board issues, they can usually be repaired by an experienced micro-solderer, depending on the actual issue and chances are you wouldn't pay more (or much more) than what Apple is trying to extort out of you for a small cosmetic crack in your screen.

Was this answer helpful?

Puntuación 2
Añadir un comentario

Add your answer

Kim will be eternally grateful.
Ver Estadísticas:

Past 24 Hours: 2

Past 7 Days: 25

Past 30 Days: 159

Global: 4,195