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El Samsung Galaxy Note 5 (llamado Note5) es un teléfono de estilo phablet, fabricado por Samsung, lanzado en agosto de 2015.

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Photos in gallery turning out blank

I was taking a selfie today,after that i wanted to edit it so i went into the gallery but all i found was black pics.never happened before

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Puntuación 9

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Just had the same problem w/samsung 6. The tech at verizon found the problem was with the samsung photo app. It just needed updated. Snappin' again!

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If I update the app, will I lose my pictures and will it the update cost anything on my plan?

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No, apps on your phone have nothing to do with your calling plan.

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How do I update the app? I do all the updates

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How do you update phone gallery? I deleted alot of photos reluctantly thinking it was a storage problem 8s active galaxy

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8 Respuestas

Solución Elegida

Try these 3 things:

1) Settings --> applications --> Camera

• Force stop

• Clear Data

• Restart the phone.

2) Settings --> applications --> Gallery

• Force stop

• Clear Data

• Restart the phone.

Download from the Google Play Store the following alternate apps (which are much better anyway).

• Open Camera App (better than stock camera app)

• Google Photos (replaces gallery)

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Puntuación 12

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When I click on uninstall updates, the msg pops up that All data will be lost. Does this mean that all my photos will be gone if I click on uninstall updates? Please help.

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If you uninstall updates on the App only, you should not lose the photos, you will lose settings in the app, and the app's updates only.

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Worked perfectly on my note 5, all the blanks are filled back with the missing photos.

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I had the same problem with pictures not loadng. I went into Gallery App and uninstalled updates and i got all my pictures back. They were showing up blank and black.

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did not work on my s6

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Respuesta Más Útil

I tried the first 2 options - did not work. I also tried option 3 and another handful gallery apps - all inferior (advertisements, poor edit, poor display options, no move function) compared to Galaxy built-in. Last resort i did this:

Settings > Applications

- pick Gallery app

- memory, click 3dots at top right corner

- uninstall updates, revert to factory version

All blank/black photos reappeared.

This shows there is nothing wrong with our internal storage (or SD card). Neither are files corrupted. Problem lies with bugs in the new gallery software update.

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Puntuación 22

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Oh my gosh!!! Thank you so much! This worked!!!!!!!

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This definitely works

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Will I lose photos that are already saved if I do this?

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When I click on Memory it says Nothing used in the last 3 hours so I can't see and click on the 3 dots on the top right that you're saying. Pls help what to do next..I have very important pictures that turned black.

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This is the only technique that properly works

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Worked for me on my note 5, thanks so much.

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Worked for me too - I was apprehensive when "Uninstall updates" said it would remove all data - but ALL pictures stayed intact. It did not affect the photos.

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Worked for me on my S6. Thank you!

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Bug in factory software need a to be fixed!

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Problem solved!!!! Sadly i thought i didn't have enough memory and deleted most of my pictures.

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uninstalling updates did nothing; however, my issue is my computer shows 811 photos, and on my Note5 Gallery phone it counted 830 photos; i tried restarting, and 'show hidden folders ' on my Windows PC, but doesn't help:( Any ideas? It does that to my other folders, too...

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my black and white photos are showing in my Galaxy and photo app.but when I go to get them copied they show up blank.but are still in my apps on my phone what do I do .I can't get the old photos anymore like to see what went wrong.

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When I touched the three dots I don’t get the option to uninstall updates it is not listed

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Same here! I do not see the three dots nor the option to uninstall the updates.

It's on an LG G5.

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Please accept a very big hug from me!

I thought I had lost a lot of precious pix.

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I tried steps 1-3 above & I tried down loading google pic & nothing works my pic for 6/16/16-12/10/17 & several other blocks are black or have a partial picture. Please help!

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I have S8+ & everything is up to date.

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I have j7 prime phone is working fine but last 3 days i am suffering with a problem photos in gallery are not shown properly and cant saved it .

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I have a g7play. Moto. I don't know if any of you are dealing with the whole Google google1 versus Google pictures versus Google Drive situation but my carrier is Metro by T-Mobile and I was running out of my free Google my 15 gigs in the cloud. So when am I porches Inn in my number and got this new phone which is really a great song it's one of my favorite phones I've ever had and it truly does take charge for 3 days, sorry I had to throw that in there but I offered to the plan that was going to give me 100 GB of Google one cloud storage. So a couple days ago I'm on my laptop and I get a message from Google one saying we're sorry to see you go. They said that my storage was full and that I can upgrade from the 15 gigs to a hundred or two hundred gigs ... and it's really messed up because I've had this plan 2 or 3 months and they're acting like I've never signed up with them. The membership gets paid through Metro I'm not supposed to have to worry about it.

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. Now all of my pictures are black but they are in my gallery and I never kept that many pictures in my gallery . I'm getting this awful sick feeling that I went over my limit and so Google never acknowledge that I had already upgraded and so they just deleted all my pictures . And the worst part is the whole web page weather telling me how I can upgrade is promoting that I can talk to a Google professional and I can chat with them and they can guide me through all of the stuff as far as transitioning but I have to upgrade this to be able to chat and troubleshoot

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