wifi does not connect in my huwaei p8 lite

My wife's phone is doing same - P8 Lite - says 'access denied' on network. If clear the wifi details and re-enter same password very close to router it will connect, but then disconnect and not connect again if you move more than a metre or so away. Other devices all connect normally to our network, so the wireless router is all working fine.

There are multiple threads about this on Huawei's support forum, but nobody from Huawei has bothered to reply to any of them.

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