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The Xbox One Wireless Controller 1697 was released in 2015 and replaced the 1537 controller and fixes some of the problems found on Model 1537 controllers. The Model 1697 controller includes an integrated 3.5mm headset jack, which allows compatibility with most 3rd party headsets without an adapter. This controller has been discontinued and replaced by the Model 1708 controller.

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My headset sporadically works

On my 6 month old xbox one s controller, the headset seldom works. It worked fine for a while then all of the sudden it stops playing audio and recording. Then several days later I thought, "what the heck maybe it was a fluke" and it worked. Then the next day they no longer worked. I know it's not the headset because the work fine when plugged into a phone or computer and the xbox does register that they are connected. I can change the headset volume and all that but still no sound. Is the audio jack bad. If so, how to I fix this short of buying a new controller. Any help would be appreciated.

Contestado! View the answer Yo también tengo este problema

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My mic was sporadically working then not at all. Exchanged the 2 month old controller for a new one and the mic magically works. The problem is with the controllers.

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I have found a solution for myself! Get rid of the heap of junk Xbox one console altogether and go to the PS4, seeming as Xbox continue to fail to fix problems that the PS4 doesn’t have

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Here is the problem sometimes you have to update your controller. If you dont do this your sound will cut off. This usually happens with your xbox1 s /xbox 1 x

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I'm 95% certain it's the 3.5mm port inside of the controller. Either the adapters are of poor quality or they are poorly installed when manufacturered. Had this problem now with 2 controllers. 2nd controller is brand new, and started acting up less than weeks.

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Sometimes you need to update the controller. I have had this happen to me tons of times, after a controller has been updated you can then have sound. And yes what Ronald said I do strongly believe it is a little faulty but at the sametime you have to remember. How you put in your 3.5mm cord in the jack if you continuesly rip it out or shove it in it will make it become faluty.

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34 Respuestas

Solución Elegida

Use some compressed air to blow out the headphone jack port, maybe some lint got in there.

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Yes! This actually worked. I think I tried blowing in it before but for whatever reason this did it. Thank you so much

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it dosent work with me :(

and i have the exact same issue

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I also have this problem... I can hear Audio but I can’t talk. I tried switching my controller and it still didn’t work

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I'm having the same problem on my Xbox One X. It's intermittent. My headset and controller work just fine. So annoying. And when I do get it working (after trying so many options), I can never figure out what I even did, or if it just decided to work again on it's own. I'm using Turtle Beach Elite Pro headset with audio adaptor. I have 3 different model audio adaptors that plug into the bottom of the headset (Microsofts, Turtle Beach audio adaptor plus, and Turtle Beach Elite audio adaptor) and it works intermittently with all of them. My equipment doesn't seem to be the issue. It has to be the Xbox/Microsoft software, but I can't seem to find a solution.

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I have the same problem as mjmason75 and it only started this weekend and its super annoying.

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Respuesta Más Útil

I requested my friend to make a video on this issue I had tested his method and it works he’s a genius ! Hope this will help yall https://www.youtube.com/watch?v=irDTmzFI...

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This is probably the reason and If you can’t be bothered doing what he did, try and find a different controller brand other then Microsoft.

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Ok, after experiencing this as an intermittent issue for a few months, today it affected three Xbox Ones, seven controllers, and four headsets. I tried turning off instant-on, reprogramming controllers to other consoles, changing all audio settings, with all different combinations of equipment.

The ONLY thing that worked at all was to insert the 3.5mm jack into the controller VERY slowly. I pushed it in until the Xbox showed the headset connection and then pushed all the way in. This low-tech hack idiocy actually seems to work as a temp fix.

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This worked for me after trying it a few times. Talk about a pile of crap! My previous headset worked because it had a separate amp that plugged into the back of the XBONE via USB and Optical cable. Unfortunately, it broke awhile back and I have been using a different headset with that amp but haven't had a mic.,....until now. Thanks for this BONEHEAD fix! C'mon Microsoft.....Get your shizz together!

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Mate this is actually the most ingenious thing. Made an account just to say thank you

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Hello all, we're having exactly the same problems here and it is driving us nuts. I bought a new controller and that worked for 3days and now it can't find the mic again. That's 3 controllers for us and multiple headsets. I can definitely confirm that it isn't a broken controller or headset. Yesterday, by complete fluke it worked once for for 5 minutes and nothing since. It isn't router problems either as I've checked this. Microsoft need to get a fix for this asap - never seen anything like it. The problem is, is that it doesn't seem to effect everyone

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Having the exact issues. I've bought 3 controllers and 2 headsets. Realizing that it is not the headsets as they seem to work on my PC and Phones. How can the controllers go bad so fast? Very disappointed

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Ok I've had this problem today with my sons headset on the xbox1s. I did confirm it wasn't the controller or headset by using other controllers. And testing the headset on both pc.android phone. And ps4 and switch. Headset was all good. After much troubleshooting and going nuts. I simply changed a audio setting called (headset chat mixer). Which seemed to open up the headset and everything was working again. Sorry typing this on my phone. I hope this helps someone...

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What i did was go my audio setting and under “Headset chat mixer” turned it all the way down. Seems theres a bug that flips the levels for whatever reason hopes that helps!

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I cannot find a "headset chat mixer" anywhere. My son is flipping out. We are having the same issues as noted above and in the top right hand corner the muted microphone icon appeared out of nowhere yesterday. We rebooted many times and nothing is working. We cannot even get to the volume section in settings. It will not let us click on it. HELP!!!

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I have had the exact same problem I am very confused. Microsoft needs to fix this now or they will start losing players, it has happened to other friends now we have to open a chat app on our iPads when we play games so we can communicate!!!

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Has anyone looked into starting a class action suit against Microsoft? It seems that we are spending lots of money buying new controllers and headsets and still having the issues. We have three headsets with the issue. What does it take to start the class action law suit?

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I’m also having the same problem. Twin boys, school holidays and the inability to scream at their friends whilst playing Fortnite is causing a meltdown in this household. I’ve tried everything that everyone’s suggested and nothing works. Does anyone have any other ideas, I’m slowly losing the will to live?

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I have had the same issue as most others on here. It may be little more than a coincidence, but it just seems pretty odd that my Xbox one would come on by itself, then not allow me to use my head phones at all. Common issues with the Xbox one system turning on by itself is dust particles turning it on or something too close to the touch pad, but this cannot be when my systems front panel is in a dust free area(container) that is grounded for static electricity and there is nothing remotely close to the power button. Why the headphone jack stop working all of a sudden after is sounding like an internal hack issues in the software coding that could cause the issue, or just a faulty system. Jack has been cleaned, New controllers have been used, a second gaming system was also tested and the system worked fine for a while and started exhibiting the same symptoms shortly after one of the latest updates. What is going on here?

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I removed the headphone jack, bent the pins out a little both inside the jack itself and the ones that make contact with the board and also placed a small bit of card under the jack to apply pressure. Back working so far.

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The card tricked worked thank you so far so good

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My fix for this solution - after being bullied into buying increasing expensive headsets by my children - has been to return the controller to the store where I bought it - EB Games in Australia - and have it replaced under warranty because it is faulty. Cue happy Fortnit-ing kids … But we have now done this three time! So don’t mess around with a controller that is under warranty (the same warranty that extends to your Xbox) just get it replaced straight up. You can check the length of warranty by logging into your Microsoft - xBox account.

Our next console will definitely not be a Microsoft one.

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I've done that 4 or 5 times now. Unfort they tell me that the warranty continues from the original purchase which can't be right - I'll address that when they bring it up with Fair Trading. But definitely agree, just take it back.

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Has anyone found a solution. I am having same problem with child's headset the Astro A10 for xbox one...I'm crazy with this ..help

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Try placing a piece of a card where you plug in the headphones and push you headphone jack in it works so far

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The jack in the controller is non soldered, it alows play rather than snapping out. If you pop the controller apart (watch a tutorial on you tube) and gently bend the pins out to make more of a contact, add a tiny pad to put a bit more preasure on it, I will stop cutting out. I had to do this with both my controllers as they were always cutting out even after having them for 2 days , now I don’t have any issues. Be aware though that opening a controller will void the warranty.

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Having same problem any solutions other than taking controller apart was working last night woke up this morning and it wasn’t working microphone crossed out on screen

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Any solution? Same issue with my son's...

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Hi. I took the controller to someone to do this. It worked. I was afraid to do it by myself. So far so good. Hope it lasts. I tried out so many combinations of settings and proceedings. Very upset. Next console won't be Xbox.

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There is no answer for this.

Microsoft won't address it either. This happened after an update in 2017.

Multiple controllers, headsets, and a wireless USB headset all fail to connect. The Xbox does it randomly. It only works when it wants to.

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My son went through 3 headsets due to no mic, partial sound coming through ear pieces or not at all. I took his controller apart and located the headset Jack socket. I gently pressed the metal connectors that the Jack plug connect to back into the socket as they'd pushed out a little bit. They'd only been getting a partial connection to the Jack. Ove time they had lost their springyness and stayed pushed out when the headphones had been removed. I put it back together and he hasn't had a problem since. That was 2 months ago

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Here’ here's the solution we’ we're all running around the same bush here so buying an adapter for 50 bucks is one option or we can ban together march on Microsoft and start pillaging and raping everyone who's ever been involved in making Xbox until we feel better because really it’ because really it's no different than what they did to us

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After decades of loyalty and my money on purchases of their games and product there is no reality where this is acceptable in the slightest for the sake of my sanity and my freedom I'm gonna choose to believe in my heart that they are going to fix this problem and take full responsibility they are aware of how they've wronged us all and the solution is in route

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Which headset are you using? I have the XBOX ONE S, and my headsetseems its no fuctionning takes a few seconds, to boot then works, ensure it is properly plugged in, if not try other mics to ensure it is not the jack and simply not the mic. Replacing the audio jack, is quite drastic; in light of no evidence of it being the issue. Try others let us know.

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It's a planatronics 400hx. It's not a matter of time cause of left it in for several minutes. Also I don't think it's the headset just cause it works fine with my phone and computer. I've tried putting it in slowly, halfway, giving it a gentle wiggle but nothing. And it makes a noise when I plug them in but no game sound. I will try another headset just to be sure. Thanks

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If another headset does not work its the controller itself

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I'm having the same problem on my Xbox One X. It's intermittent. My headset and controller work just fine. So annoying. And when I do get it working (after trying so many options), I can never figure out what I even did, or if it just decided to work again on it's own. I'm using Turtle Beach Elite Pro headset with audio adaptor. I have 3 different model audio adaptors that plug into the bottom of the headset (Microsofts, Turtle Beach audio adaptor plus, and Turtle Beach Elite audio adaptor) and it works intermittently with all of them. My equipment doesn't seem to be the issue. It has to be the Xbox/Microsoft software, but I can't seem to find a solution.

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Same with me. The headset works with anything else but when I plug it into the Xbox One s controller it doesn't work. I can here a little sound like static but that's it. I've read elsewhere sometimes the controller has problems where the jack is. Only bought the controller/console set on Nov so going to take the controller back tomorrow and get the store to look at it.

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What i did was go my audio setting and under “Headset chat mixer” turned it all the way down. Seems theres a bug that flips the levels for whatever reason hopes that helps!

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Thank u that worked for me

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Have the same problem as everyone else. Headset worked for about 2 months then sporadically worked, bought a new xbox headset last night, that didn’t work. Plugged the new headset into each of the two extra controllers I have and it still doesn’t work. I don’t know where my problem is right now. I doubt all three of my controllers are bad and I doubt the brand new headset is bad. Honestly, I doubt at this point the first headset is bad! Help!

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That is. Uncanny . Everything you have said , from spare wireless controllers to new Xbox headset has happened to us aswell ..yesterday .. I took my turtle beach back to Argos , which we bought just before xmas..( I had replacement care).. changed it for an Xbox controller .. ( more expensive and paid for replacement care again ...only to come home .. and the same thing happened .... so like you... don't know where issue lies ... Xbox support weren't overly helpful either ... but don't know where to go from here .. .. ???probably nothing wrong with original headset......just finding Xbox very time consuming and expensive ...not to mention the shouting and screaming on fortnite.......... can you post on here if you have any succcess please... thanks

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I too have same issue, just stopped working on Tuesday, just gone, tried both controllers, bought new headset to no avail. Carried out ALL trouble shooting available online AND with Microsoft Web chat..... end result they deemed the console was at fault and needs replacing at a cost of £131!! Cannot see how can be console fault. Controllers work fine, games play fine. Just not recognising that headset it connected (symbol shows microphone, with a crossed out symbol across it). Any help or advise would be greatly appreciated as my son's doing my head in!! Fortnites not the same when you can't scream through a head set, in case you didn't know

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I'm currently having the same issue and have tried almost every troubleshoot (including verifying that the controller is assigned to the profile.) Last bit of advice i'm going to try tonight is resetting my xbox to factory settings, while retaining my downloaded games. Hope this resets some aspect of the software. I will send an up

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update to the situation tomorrow

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Original Xbox One launch day. Fully updated. Headset doesn’t work. Original Headset (one with a single earphone and mic) as well as a brand new turtle beach plugged into headphone jack and another headphone with mic. I’ve tried each of the above three headphones plugged into 5 different controllers. I have reset my Xbox one (minus removing the games and apps). I have changed my privacy settings to adult. When I start a party, without the headset connected, it will indicate that the headset is not there. I can then connect the headsets and the message goes away. I can mute using the Y button, and unmute. I can use the inline microphone mute button and unmute. Yet, when I speak in the microphone, when all unmuted, the icon next to my name doesn’t flash. I have also had people in the room confirm that I’m speaking ;-). This isn’t a lint problem. It’s not a controller problem. I’ve validated network settings including NAT settings come back as good. Anything else I’m missing?

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Try restarting your xbox then when it turns back on re-sync the controllers via the bluetooth button the plug the mic in, very frustrating problem but this worked for me. Hope that helps someone!

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Same with me.. Went and got a new controller worked for about 4 days and happened again.. Tried the new controller on another xbox and it worked.. Definitely an xbox problem.. Something Microsoft should look into fixing ASAP..

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Same issues as everyone....how is this still happening??? We tried syncing and bought new headsets and tried different Xbox One controllers....how has this not been fixed? Very frustrating as my son will play one day and it’s fine and now it’s not working again :(

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Microsoft should have never bought Xbox in the first place.. all cheap material from China. EVERYBODY I know has same problem. Surprised there is no law suit for selling defective items.

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I have a slightly different problem.

My Xbox One controller has the jack built into the controller.

Various other headphones, and earbuds work with the controller.

Which means the controller jack works.

My headphones used to work, 7/29/18 "when they last worked". I go to use them today I get a mute Icon as well as my headphones not working at all, all that happens is a popping noise from one side from the headphones, the side changes for some reason sometimes, So this would mean that my headphones are receiving power, but not being recognized by the Xbox as a audio device.

The same headphones work on my laptop, 3ds, and MP3 player.

I just get no system audio from the Xbox One to the Headphones.

Xbox One: Gen 1 System, Update 7/10/18

Controller: Model 1697, Headphone Jack Working.

Headphones: Koss UR-20 Home Headphones, Speakers Working, Jack Working.

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We have the same problem. Does anyone have a solution?

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Did the problem start after anyone had streamed their xbox to a computer?

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Had the same problem for months. Nothing will fix it.

Two sons both experiencing the same headset issue.

Multiple headsets and new controllers later… the problem persists.

The lack of response from Msoft is disgusting. Will be buying a Playstation next time.

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Purchased an adapter headphone converter for Xbox one controller on amazon for about 24$. Fixed the problem my son was having with his mic not working after a while. Seems there is a poor construction problem with Xbox controllers that after continuance of pulling the headphones in and out of the jack on the controller something gets loose and doesn’t allow the connection between the Xbox controller and headphones to conduct. This little piece of equipement allows that conduction to take place again through another source. Hope this helps.

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Had same issue and fixed it like this

open up controller and take out the port for headphone jack .. bend the gold connectors back alil so it has a good connection to mother board than you will see the gold connectors that’s inside where the headphone jack touches bend those a lot so they all have full contact when you plug in jack I did that by using a thumb tack .. all my controllers work now did it to everyone

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Cause of it is from constantly plugging in and out headphones making the contact spread open causing no contact

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Purchased an adapter headphone converter for Xbox one controller on amazon for about 24$. Fixed the problem my son was having with his mic not working after a while. Seems there is a poor construction problem with Xbox controllers that after continuance of pulling the headphones in and out of the jack on the controller something gets loose and doesn’t allow the connection between the Xbox controller and headphones to conduct. This little piece of equipement allows that conduction to take place again through another source. Hope this helps.

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I have had the same problem tried everything, they had the idea of taking out the controller charger and putting it back in firmly. This seemed to work for myself, hopefully it works for anyone else.

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I tried to plug again batteries into controller and whoala, the sound is back :) [25.12.2018]

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Hi all, I have a solution.

I too had intermittent headphone sound and tried all the tips and tricks suggested here including updating the X Box One wireless controllers.

No matter what I did, there was no sound in the headphones, so I used the same technique as you do with all sound devices on computers, I triggered it!


How to do this:

When you enter a game with headphones attached to the controller and there’s no sound…

Press the Big X on your controller once lightly, to enter the menu.

Below “Settings”, you’ll see “Audio”, click this and you’ll see 3 slider controls.

Go down to the middle slider and slide it down a notch.

You should instantly hear sound or game music in your headphones.


This will have triggered the sound card to work correctly!


It may not stay working forever and so may need triggering periodically or every time you start up your X Box and want to use a headset.

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Hi all.

I posted it above, but decided to do it again because this problem was so annoying. I was really frustrated.

I tried out so many solutions that I found here and other sites that I started to get confused of what was really done, because sometimes a setting would make the headset work, but then the problem started again soon later.

What solved was the proposal of robertstone88 above. There is a problem in the audio P2 jack. The contacts are not well assembled or something. I took my controller to someone that fixes it and asked just to do what is said “gently bend the pins out to make more of a contact". It has been working since then. Two months so far and no problem at all.

Hope it helps.

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My son’s Xbox One S controller stopped detecting the headset after 2 months. The headset was continually being plugged & unplugged from the jack socket. I contacted Microsoft & was advised to send it off for ‘repair’ as it was under warranty. Before sending it off I borrowed a headset adaptor which plugs in to the rear of the controller & the headset worked perfectly without any issues. I have sent the controller off to Microsoft. In the meantime I got a wired controller which was working perfectly well until 2 days ago!! Looks like another issue with the controller jack socket. Unfortunately this particular wired controller doesn’t allow the fitting of the adaptor. If your controller has this additional socket then try an adaptor.

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Lots of guessing and variation of same problem here. Its all down to the connection to the mother board as described by a few others. The jack socket is basically placed on the mother board not welded and sits on little gold legs, couple of mm thick, each having a different function, one maybe the mic, another speaker etc. The problem comes from plugging in this will obviously put slight pressure on these pins and they only need to bend a fraction to loose contact, each time you plug in different pressure will be applied so another pin may move slightly causing a reconnection, eventually connection is lost. We have also spent as fortune on differing controllers and headsets. This is a simple problem that microsoft must be aware of but seem reluctant to change, the headset manufacturers must be a little annoyed as they are getting hundreds of working returns.

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I have never had problems with PlayStation. Xbox is useless. Disgusting how they continue to get away with this. Same problems. I contacted customer services who have told me to return my controller for replacement, leaving me with no access for a month while I continue to pay online expenses. Whole unit was bought less than two months ago and never worked. I can’t see how replacing handset is going to change the mute icon on home screen when it’s there permanently even when the handset isn’t synced.

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I am having the same issue. I have 4 controllers and 4 headsets, all of which work for a while, then sporadically and then not at all.

About a month ago, I spoke with someone at xbox support who said it was a software issue that the third party headsets were not updating and they had an update coming in July to fix this. They sent me another controller for free (thanks, but please just fix the problem). The new controller worked for about 3 weeks and then I am without a working headset again. I called back into xbox support and they didn’t know anything about the software fix they had promised me last month. After talking to a supervisor, they told me that xbox will no longer support 3rd party headsets. I let them know that this answer is INSANE, especially since you can still purchase 3rd party headsets (including the one I have) on the Microsoft store website. I asked for their response in writing or to speak to someone else, both of which were refused. I later spoke with someone else in tech support and they are proposing that it may be a problem with my actual xbox and I need to send it in for 3+ weeks to check it out.

Needless to say, I am not happy with xbox. I have a 7 month old xbox with 4 controllers and headsets and none of them are currently working.

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