Why are the copy/scan functions not working?

Oh it worked!!!

This is a nice printer. Very frustrating not being able to make a copy and a waste to just give up and toss it in the trash. I would have kept it as a regular printer minus the bells and whistles. Really hated seeing recommendations on HP Doctor and needing Windows. Regardless, came across this site and thread and tried it. It took a couple of tries but when I removed it from the glass desk and dropped it on the carpeted floor, I hit copy and sure enough, out came a printed copy. Thank you AND I will be RETURNING THE NEW HP PRINTER I JUST PURCHASED TO REPLACE THIS ONE. The new one is a higher model number, newer class and yet, cheaper quality.

Looking back and finding the secret menu to reset/partial reset blah blah blah, I just have to laugh at this resolution. THANK YOU AGAIN!

I was amazed. I thought it was a joke but since I didn't have another answer and figured I'd have to buy another printer I had nothing to lose. Dropping the top wasn't enough. I had to actually drop the printer once on either side. Go figure.

To say I was sceptical of this would be an understatement, but, yes, it worked. Must be something in the mechanism which jams and the jolt frees it up. Scanning and copying working perfectly.

Miraculous! Thanks for tip. Hope HP is taking a note on this. Can’t believe none the resolutions recommended by the “HP Print and Scan Doctor” works, but this. I too thought it was a joke initially and thanks to all the positive feedbacks from all - convincing me to try. And, It works like a charm.

I, too, thought this was a hack-joke but figured I didn’t have anything to lose since I was about to buy a new printer (and not an HP again!). After the first two drops the printer started behaving differently, like the “Cancel” started working (but didn’t complete). Persistence paid off and after the fourth drop of both sides the Copy function began working. Will wonders never cease!! Thanks for this great tip!

This is unbelievable. It really works. I have tried everything and a simple solution of dropping the printer a couple times really works. Go figure.

Genius! Thank you so much. Worked like a charm. I can finally make copies after 8 months!

Well, just slap me on the ass and call me mama! I just spent 4 hours fighting with my printer. Dropping it on the carpeted floor worked!

Can’t believe it!!! After trying uninstalling software, etc. I tried this!! 3 times and back in business!!!!

To my amazement, this worked! I was very frustrated, and didn't know what to do. I dropped it from about 4-6 inches on both sides. It worked like a charm. Thanks a lot.

This fix is amazing! Thank you, thank you!

Thanks! I banged the crap out of my printer on my deck and now the scanner works again!

I suspected something (hardware) was frozen and tried jarring it but not hard enough. After reading this, I dropped it twice on the cement garage floor from about 6 inches up and now it works perfectly!

I can't believe it! It really did work!! I had to raise it about 4 inches off my desk and drop it. Worked!

Yep, I agree with everyone. It worked! Now making copies

It worked!!! Thank you! Amazing solution.

WOW - Yep, I had to beat it a little but its working now!! Thank you!!!!

Worked for me just banged it 2-3 times

It worked for me also. Just dropped it from about 4”. Had to do it again after a couple of months and it’s worked again.

Wow! After several hours of searching HP and the internet, and trying EVERYTHING, this actually worked! UNBELIEVABLE. Thank you!!!!!

Worked like a charm!! Thanks to everyone who posted here.

Bingo!!! HP ENVY 4500, prints fine but never scans/copies when I press the button. Couldn't finish an ink replacement because it needed to do an alignment and then scan the printed page. After a good 6" drop from both sides, shazam, now I can copy.

I seriously can't believe this worked. I bought a used HP ENVY 5530 that would get stuck when doing a copy or scan. Giving it a few 4-6" drops fixed it! Thank you so much!

I never thought it would work but it did