Yellow color does not print
The yellow color was not printing and the other three colors printing normally.
What is the problem and how to rectify it?
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I would start by making sure the driver is current. In addition many of the color printers offer a diagnostic function and tools to verify the tank levels via the printer driver. Have you tried using the built-in tools?
- Check the tank make sure it has ink
- Clean the Yellow printhead
- Run the printer test & alignment program
Also what is the OS your system is running and are you accessing it directly or via a print server.
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I was told that with this problem the more cleaning you do the more ink gets smeared on the printheads. The more ink is going to dry up and clog the pathway. That I should " simply" clean the cartridge/print head assembly! "Simply!" But, no suggestions on how this is "simply" done.
Sometimes the people who write the guides don't understand whats involved ;-}
Clearly this is a 'Simple' problem Ha!
All the kidding aside... I use a Cotton Swab (Q-Tip) and give it a pass or two following the direction of the jets for the given color. After I do this I run a test print to see if the ink is working. Some printers offer a print head cleaning routine.
User docs:
- Basic Users Guide
- Advanced Users Guide
por Dan