Locked to Samsung account
Hello guys I bought a 2nd hand Samsung galaxy s6 edge off Ebay when I received it I wasn't happy with the item so i didn't even switch it on and i opened a return case thought will return it but unfortunately Ebay decided the case in sellers favour then I thought ok I will keep it so I turned it on and see a Samsung activation lock appears on the screen I contacted the seller several times but no reply so I'm left with this activation lock on the device which I can't even use it because I can't go further and activate the phone so I'm asking for help if anyone knows any way to sort this out would b much appreciated.thanks
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The previous owner cannot unlock either. Samsung account notes reflect when I had a different last name and a different email address , but Samsung cannot locate to reset
- de Beverly Piedmont