Scanner has trouble pulling paper

I think one of the rollers that pulls paper to scan is getting old and I'm not sure if that is really the problem, but when I put either a single sheet or multiple sheets of paper to scan, the NeatDesk scanner won't pull the first page and needs a little help grabbing the page. With my hands I give it a gentle push down and it will grab it and scan normally. But on its own, the scanner won't do it. Sometimes after grabbing the first page, it will go on pulling the next pages on its own without help, but more often than not, it will stop pulling paper and it needs my help again. How do I repair this?

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