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The back of my Apple Watch fell off. It still functions. The heart rate monitor needs to be plugged back in and there needs to be some kind of adhesive or seal to seal down the rear round ceramic piece back onto the watch.
Are there any parts available for this? thanks.
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Rep: 479mil
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Surprisingly Apple has an extended warranty program for this problem! Bring your watch in to an Apple Store for the free repair.
For reference: Original Apple Watch gets extended service coverage
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Here's what one person encountered: Is the Back of Your Apple Watch Falling Off?
Brought mine to the Apple Store. They are no longer repairing this issue under warranty. I missed the extended warranty repair window by 6 months.
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5 comentarios
I have had a similar problem. The rear ceramic piece fell out when removing from the charger. It pressed back into place and all functions still work, but I would love if there is a way to fix it properly.
- de Brent Rockwood
I would contact Apple about this. Even if it's out of warranty it's something they should know about. The main problem is that you've lost the water resistance. So the repair has to be done correctly.
- de rokin154
I have this problem - Apple want's $199 plus shipping $6.95 minimum for out of warranty. Bought watch new for $250...
- de Scott Miller
Scott, Apple is covering this under an extended warranty! Original Apple Watch, if you have a Series 1 or Series 2 that maybe the difference.
You should visit an Apple Store or Apple authorized service center. Make sure you have a copy of the article in hand. I suspect the person you spoke to did not know of the update. You might want to try again if you need to ship it.
- de Dan
Yep, Apple replaced mine no problem. They are officially fixing this problem, even if you are out of warranty or AppleCare.
- de Brent Rockwood