My 2015 12-inch MacBook is not charging. I need the data.

Question

Retina MacBook 2015

Apple anunció el Retina MacBook 2015, modelo A1534, el 9 de marzo de 2015 para su lanzamiento el 10 de abril. Tiene una nueva construcción Unibody e incluye un trackpad, teclado y pantalla Retina actualizados.

Preguntas 281 Ver todo

Jiran Cao @charliejcao

Rep: 23

2

1

Publicado: 11 de jun. de 2016

Opciones

My 2015 12-inch MacBook is not charging. I need the data.

My 2015 macbook was all fine. Then all of sudden it won't charge. I went to Apple Store, they said they can repair it since it is under warranty, but the data will not be backed up.

Then I open the back lid while charging it. I can only see the light that I circled in picture is on:

Any guru here? I don't need to fully fix the macbook charging issue, I will let Apple do that. But I really need some data in there. What I wish is that I can turn it on in any way. Copy/send the important files to my Google Drive. Then let Apple do the rest part.

Anyone even knows what that light on is for? Maybe I can try to turn it on by any chance? I try SMC reset thing. No luck:(

I appreciate if someone can answer. Thank you.

Contestado! Ver respuesta Yo también tengo este problema

Es esta una buena pregunta?

Sí No

Puntuación 1

Agregar un comentario

4 Respuestas

Solución Elegida

mayer @mayer

Rep: 685.3mil

MacHale Enterprises

3.4mil

1.1mil

2.6mil

Publicado: 11 de jun. de 2016

Opciones

Use an external hard USB hard drive and run Time Machine before your battery goes south.

Fue útil esta respuesta?

Sí No

Puntuación 3

3 comentarios:

my battery is dead already

11 de jun. de 2016 - de Jiran Cao

At ths point it's time to go to an ASP (Authorized Service Provider instead of Apple. They can do the warranty work. Your data is on an integrated chip on the logic board and thus can not be removed. If you were using iCloud, your data will be stored there or and external backup. An ASP will go farther with you than Apple. They can hook up a battery (which you may have to buy as a spare since the 2015 batteries have not started failing in most cases. Get the battery in first so diagnostics and possible recovery can be done. They will probably charge you $50 for this extra service as Apple will not reimburse them for data recovery time but you at least have a shot. They can then do the warranty work. The smaller the shop the more personal service you can get. Look for a shop that has a high reputation for customer service. Apple is just a massive corporation and they don't really care.

12 de jun. de 2016 - de mayer

Mayer, thanks a lot! I did go to an asp this afternoon before I see your comment. Thanks anyway! Hope people don't buy MacBook 12-inch. Definitely a bad idea!

12 de jun. de 2016 - de Jiran Cao

Agregar un comentario

At ths point it's time to go to an ASP (Authorized Service Provider instead of Apple. They can do the warranty work. Your data is on an integrated chip on the logic board and thus can not be removed. If you were using iCloud, your data will be stored there or and external backup. An ASP will go farther with you than Apple. They can hook up a battery (which you may have to buy as a spare since the 2015 batteries have not started failing in most cases. Get the battery in first so diagnostics and possible recovery can be done. They will probably charge you $50 for this extra service as Apple will not reimburse them for data recovery time but you at least have a shot. They can then do the warranty work. The smaller the shop the more personal service you can get. Look for a shop that has a high reputation for customer service. Apple is just a massive corporation and they don't really care. — mayer
Mayer, thanks a lot! I did go to an asp this afternoon before I see your comment. Thanks anyway! Hope people don't buy MacBook 12-inch. Definitely a bad idea! — Jiran Cao