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My Dell laptop will not accept a cd anymore

Until very recently, my Dell played cds fine, the few times I used that feature.

Suddenly today, about a week later, it will no longer accept cds. (I have not taken my laptop anywhere in the last two years, so it is not from a fall or any other damage.)

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Accept ? Do you mean it doesn't go in or it doesn't read it

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There may be several reasons why a laptop optical drive will not read a CD or DVD:

  • Dust / dirt. The optical pickup and drive mechanism of a laptop drive is exposed when the drive is open, which means that it's relatively easy for dust and dirt to get in and degrade the drive's performance.
  • Damaged drive. For the same reason, it's relatively easy to damage a laptop drive. Inadvertently touching or knocking the pickup lens may degrade performance. Also the platter (the little disc that holds the CD and spins it) may get knocked out of alignment.
  • Damaged disc. A scratched CD or DVD may be difficult or impossible to read correctly. Generally speaking, a factory made disc will be more resistant to abuse than a recordable disc. The latter may also degrade quite quickly when exposed to sunlight.

Often, the problem is a combination of the above. A marginal disk may be readable in a good drive, a marginal drive may read a perfect disk, but a marginal drive will probably spit out a marginal disk.

The remedy for dust or dirt is a careful dusting off with a clean soft brush - make-up brushes work well, but only if they've never been used to apply make-up :)

The pickup lens may be cleaned very carefully with a cotton swab moistened with a drop of pure alcohol or lens cleaner.

If the drive has been damaged to the point it will no longer read a reasonably good disc, the only option is replacement - they cannot usually be repaired.

There's one more thing that may cause trouble: the computer's software. Most or all computers will read audio CDs out of the box. But especially windows systems have a tendency to get screwed up over time, and sometimes an audio CD will not play just because windows has forgotten what to do with it. Usually you can get around this by starting your system's audio player (windows media player, winamp, VLC or whatever) and tell it to play the CD.

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I had this problem on my Dell 7447. Never used the CD / DVD drive but recently ripped 50 audio CDs on it. A week later CDs just make clicking sound and Windows did not recognise them.

Tried all the Dell troubleshooting steps. SupportAssist passed the CD test, Device Manager reinstalled the driver 10.0.16299.15, defaulted autoplay settings, etc.

Finally last attempt was doing a System Restore. It worked!! Windows Update had run a few days ago. I wouldn't have even thought of this. The restore said it could not complete possibly because of windows antivirus, then i rolled back to before the restore, then the CD worked again :)

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Karen Pinoci estará eternamente agradecido.
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