Released June 2012 / Core i7 processor with Turbo Boost / Up to 1 GB DDR5 Video RAM

Preguntas 376 Ver todo

How do I fix a corrupt apple account

I have a customer who has brought me an iMac and two MacBook pro this week all are attached to the same apple account. The problem is there all synced and they all have the same problem, browser hijacker Trovi . Removing it wasn't hard simple script fix but every time I sync with there account I get it back its in the cloud . This is really annoying is there a fix as with a Microsoft account I just make a new account and move on but with apple these macs are attached to the account and unless I'm mistaken I need to reformat to make new accounts. any help would be appreciated .

Contestado! View the answer Yo también tengo este problema

Es esta una buena pregunta?

Calificación 4
Agregar un comentario

3 Respuestas

Solución Elegida

I used malwarebytes for mac to clean up my a icloud no problems cleaned everything right up

Fue útil esta respuesta?

Calificación 2

Comentarios:

This actually worked kinda surprised me that there was a malwarebytes for Mac ive used it on PC's but didn't realize there was a version forMac

por

Agregar un comentario
Respuesta Más Útil

Have you tried deleting the files from the iCloud.com account directly?

Clearing what the server has should allow you to then resync back a clean copy. Do make sure the other systems are clean so it doesn't push the malware back up again.

Fue útil esta respuesta?

Calificación 4

Comentarios:

When i run my script on the cloud account i get no Joy I don't want to completely delete the the content of the account . I cant find the browser cache backup files , I'm assuming the malware renamed or has hidden them in some way

por

From a different system open the web site iCloud.com and log in to the users account with their password. Can you gain access to the files that way?

por

Agregar un comentario

Have you tried removing your photos and contact and othere info you cant do without and eraseing the rest from the account then putting it back and syncing again

Fue útil esta respuesta?

Calificación 0

Comentarios:

or just wiping the account and resync

por

Agregar un comentario

Añadir tu respuesta

Jimfixer estará eternamente agradecido.
Ver Estadísticas:

Ultimas 24 Horas: 0

Últimos 7 Días: 5

Últimos 30 Días: 28

Todo El Tiempo: 477